Sector: Offshore

Overspending on Starlink offshore data plans? The issue is control, not capacity.

If the FAQs do not answer your question, please contact our offshore support team using the details below. We offer several ways to get in touch:

We recommend logging out of the WiFi when you’ve finished your session, usually by visiting logout.vitalwifi.com If you see a message saying you’re already logged in, it may be because: * You’re trying to use a second device, but the venue limits the number of devices you can connect. You’ll need to log out of […]

This is usually because there is a lack of connectivity or limited/saturated bandwidth. Please contact us so we can investigate this and provide guidance.

Please contact us and we will be able to assist in helping have your password reset.

Modern Smart Phones and tablets are known to use a lot of data when connected to WiFi and in many instanceswhen someone uses a service based on data allocation, clients are often surprised about the amount of datautilised. Often apps are programmed or configured to update themselves when connected to WiFi and in a standby […]

At some sites, streaming or gaming may not always be possible due to their geographical location or limited broadband capacity. We don’t restrict these services unless requested by the venue management however, they may be restricted by the content provider.

This can vary by venue/site, depending on factors such as location, broadband capacity, and the limits of some satellite services like Starlink. Please check with a member of staff on-site, or contact our support team who will be happy to help advise.

We would not expect this to happen, and we actively monitor all payments made to our system. If it does occur, we will refund the extra payment as soon as possible once we become aware of it. We also double-check for any duplicate payments via regular monthly review. As a precaution, when making a payment, […]