Your Media Hub 3
Welcome With your brand new Optify MediaHub, you can now enjoy ultrafast broadband, connecting multiple devices to Optify broadband via Wi-Fi and Ethernet cable. The MediaHub 3 supports Wi-Fi 802.11 b/g/n (2.4GHz) and 802.11 a/n/ac (5GHz) standards. What’s in the box? The package contains the following: Please contact Customer Care if there are any missing […]
Your Media Hub 2
1. Position it where it will be used, taking note of the placement advice in this guide.2. Connect the provided Ethernet cable to the wall socket and the other end to the Service port on the back of the MediaHub.3. Connect the power adapter to a power outlet and then to the MediaHub.4. After a […]
Your Home Hub
Welcome With your brand new Optify Hub, you can now enjoy ultrafast broadband in your home and everyone can get in on the action. Your Hub is an internet powerhouse — you can download large files quicker, stream content faster and work online more efficiently. Key features: Tip: As you add more devices and use […]
Why would I need a Media Hub?
A MediaHub provides the following benefits: For more information, see our MediaHub page.
What do I do if I forget my Wi-Fi key or password?
If you have forgotten your Wi-Fi key (network password), then all you need to do is connect to your Optify network, login to your Home Hub’s admin page with https://192.168.0.1 in your browser, and use ‘admin’ as your username and ‘optify’ as your password. Once logged in, just follow these simple steps to change your […]
My Media Hub is faulty. Can I get a replacement?
Yes. Our MediaHubs come with a 12-month warranty. We can arrange for a new one to be sent out to you free of charge only if: If the MediaHub is out of warranty, you will have to pay the full price for a replacement.
Is the Home Hub covered by a warranty?
Yes. Your Optify Home Hub comes with a 12-month warranty that starts from the day it is installed. See our terms & conditions for more details.
How do I set up “port forwarding”?
Port forwarding is the way of making a computer on your home network accessible to computers on the internet even though it is behind a router. We have written a short guide to setting up port forwarding on your Home Hub. You can find it here. It is a bit of a technical process, so if you’re having trouble, contact our Customer […]
How can I get hold of a Media Hub?
You can buy a MediaHub by visiting My Account or through Customer Care. Don’t forget that MediaHubs will only work at certain Optify sites.