The finalists for the Internet Service Providers Association (ISPA) Awards were recently announced and we are pleased to say that Wifinity has ben shortlisted in the Best Consumer Customer Service category.

The ISPA Awards is now in its 18th year and are independently judged by a panel of industry experts with technical testing carried out by Thinkbroadband, ensuring that only the top performing providers are shortlisted.

The winners will be announced on Thursday 7th July 2016 at The Brewery in the City of London.

Wifinity was shortlisted after providing information on:

  • Speed of answering customer queries
  • Contract options
  • Handling of complaints
  • Speed of dispute resolution
  • Safety and security features and accessibility
  • How our customer service differs from that of competitors
  • Innovation in billing and customer contact
  • Examples of ‘going the extra mile’

Wifinity’s customer service is tailored to its customers needs: remote location availability, unlimited downloads, no quibble cancellation, technically trained services team and 24/7 phone, email and live chat options.

If you want to know more about the ISPAs, or to see a full list of the finalists, visit http://www.ispa.org.uk/ispa-awards/.

 

 

Further Reading.

Come see us at the Student Accommodation Conference.

We’ll be attending the Student Accommodation Conference on 8 December to showcase our student WiFi proposition. We’re proud to have over 20 years experience in working with PBSA developers and accommodation operators. Our unrivaled full managed internet and telephony services provide you and your students with speeds 21x faster than the UK average. How you […]

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Wifinity reduces fault resolution times by up to 60 minutes with what3words

Wifinity deploys internet solutions to some of the most remote and challenging environments across Europe, like holiday parks. We use what3words to ensure our users stay connected around the clock. what3words is an easy way to identify precise locations. Every 3 metre square has been given a unique combination of three random words: a what3words […]

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Keep an eye out for the Wifinity team at Holiday Park & Resort Innovation.

We’ll be attending Holiday Park & Resort Innovation on 10-11 November to showcase our holiday park WiFi proposition to you.  We’re proud to have lots of experience working with holiday park operators from small independents to large national operators, such as Bourne Leisure and Parkdean Resorts. We cover over 100,000+ plots across 127 sites throughout […]

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