What to do if you want to change or cancel your subscription
Upgrade your package
Log into the My Account pages:
- Select ‘Manage your plan’,
- Select upgrade and purchase
- You can add device to plan through the add devices tap which will tell you how many devices you can add
All upgrades and add-ons are effective immediately after purchase
Cancel your recurring subscription – MOD
To cancel your recurring subscription please call +44 208 090 1290.
Cancel your recurring subscription – all other customers
Log into the My Account pages:
- Click on the ‘Manage Your Plan’ tab
- Select the ‘Cancel My Wifinity Service’ button
- Then select a reason for leaving and submit
- The system will cancel your subscription. You will then receive on-screen confirmation that this has been done.
When you cancel, your account will continue to be active until the end of the current subscription period. It will stop any future payment from being taken, and you will still be able to access your subscription until end of then. The time and date of when the service will be stopped is displayed on your dashboard.
Please Note: If you do not select a reason for canceling, the subscription will not be cancelled.
If you are not able to cancel your request, please contact our Customer Service Team.
Wanting to cancel your Optify or Media Force subscription? You can simply log into the relevant dashboard and cancel through there – for Optify customers click here, and for Media Force customers click here.