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Guest WiFi That Drives Up Customer Satisfaction

Great WiFi is a huge driver of customer satisfaction and can make or break your guest’s holiday. We’ve extensive experience working with the biggest names in the Holiday sector, including Parkdean Resorts and Butlins, and have seen first-hand the difference it can make.

We don’t do one-size-fits-all—instead, we will design a bespoke network that meets the needs of you and your guests, taking into account the quirks and unique features of your site. We’ll make sure your network reaches every cabin, caravan, and corner of your property, and with secure Home Networking, the whole family can stay connected.

And with white-labelled branding and 24/7/365 UK-based customer support, we’ll provide the great service your customers expect from your brand.

Can WiFi help boost my customer satisfaction score?

Happy campers, rising scores

When customers can keep up to speed with their digital life, they can truly relax and enjoy their stay without feeling like they’re missing out. Wifinity offers a home-from-home broadband service.

Guests can get the fast speeds they need for the whole family to connect their devices to stream movies or enjoy online gaming and for those wish-you-were-here video calls to friends and family. And owners staying for longer periods can set up their Smart devices like Hive, Alexa and TVs on their own private network.

Can you install the service without disrupting my guests?

Disruption? What disruption?

We’ll work with you to plan our installation at a time that works for you to have the least impact on your operation, and we work hard to be in and out as quickly as possible.

Very little work needs to be done inside guest accommodation, but when we do need access, we’ll talk with owners and arrange the best time for us to visit.

We’ll also do our best to make sure our equipment is as discreet as possible to protect the attractiveness of your property.

Can I use WiFi to help manage my property?

One network, many uses

Our network is designed to work seamlessly with third-party systems and applications.

Your park managers can control your CCTV and ANPR, security and environmental systems, and put your WiFI to work for you.

Through revenue share agreements and personalised customer offers, combined with park activity bookings and mobile Point of Sale, your new WiFi can boost your bottom line, too.

In addition, by collecting anonymised footfall and customer behaviour data, you can gain key insights and get to know your customers better.

How does the commercial model work?

Flexible commercial models

We have a range of commercial models to suite your needs. Either we can design and install the network for you to then own the assets, or we can retain ownership of the hardware and move to an OPEX model.

You can choose to provide complementary WiFi, ask guests to pay for access or use a hybrid model where they pay to upgrade from a free service. Where guests pay, we manage the whole purchase journey, including securely handling payment details, so you don’t have to.

Download our latest report, exploring guest WiFi experiences and expectations at Holiday Parks

Working With the Biggest Names in the UK Holiday Industry

We’re proud to work with some of the most recognised names in the industry including Bourne Leisure, Parkdean and Haven. With our experience and flexibility, we’ll work with you to create an outstanding customer experience.


Peak network usage


No. of customers across the UK


Trust Pilot score


Service Features

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Looking for help on one of our services please see our support section.

Our Partnerships & Accreditations

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