What Seems to be the Problem?
Use the wizard below to find the right support
** We’re aware that some Android and Apple users may have a problem connecting – to fix this make sure you turn off “Private Wi-Fi address” in your WiFi settings. This doesn’t affect your privacy, but it enables our network to let your device online. **
– See our quick how-to guide
Frequently Asked Questions
Firstly, you need to be in a location where we offer internet access as a service. Then, open up your WiFi settings and look for the Wifinity network name. When you click to connect to the network you should then see a page showing you the plans that are available to you, at that location. If you connected to the network, but don’t see this page, go to https://hotspot.wifinity.com/.
Once you have signed up for a plan, the device you first used will automatically be able to use the service – just make sure you are connected to our network.
The price of the plans depends on the type of service and your location. Generally our plans are either Pay As You Go, where you can buy access for a period of time, or access will be included as part of the wider service for where you are.
Many of our plans will have a download speed associated with them. This is meant to be a guide to the different levels of service, but does not a guarantee you will always get that speed. The speed you receive will vary because we can’t control all the factors that impact your individual speed (such as how far away from the WiFi Access Point, obstructions like walls, or sources of interference like microwave ovens being used nearby). How modern your devices is, what you are doing online, and the time of day can all make a difference too.
If you are experiencing slow speeds, click here for help
To use our service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time.
The device you first use to sign up with will automatically be added to your account. To add further devices you need to go to the My Account portal and add them using each devices MAC address to identify it.
A MAC address is a short set of numbers and letters that is unique to your device. Our network can see you MAC address if it has been added to your account it will be put straight on to the internet.
Need More Help?
If you cannot find the answer to your query above, you can always contact our Customer Service Team who will be happy to help
Tel: +44 (0) 208090 1290 | Email: email@example.com