Customer Service

We’re proud to deliver exceptional support

Thanks to proactive troubleshooting and innovative network design, it’s rare customers need to get in touch with our customer service team, but if they do, they’re in expert hands.

Our UK-based, in-house team will support your customers in 170 different languages across a range of channels, including phone, web chat and email.

We know your customers will have a range of knowledge and experience with technology, and we have solutions to support them.

From self-help FAQs and product guides to talking your customer through each step of the journey with patience and care, we are there for your customers around the clock and all year round.

If you want to maintain a consistent end-to-end experience, our teams can even adapt their greeting and tone of voice to mirror your brand with our white-labelling service.

Customers are well looked after

Live chat and email support

Available by phone, live chat and email 24/7/365 in 170 different languages

White labelled option

White labelled greeting and tone of voice service available

Fully managed service

Offers as a fully managed service support for customers.

Raising the customer service bar in the industry

When your partner with Wifinity, your customers are well looked after. Our team consistently exceeds the industry standards in service. With our focus on development and training, our people go from strength to strength.

Thanks to our robust infrastructure and detailed self-service, web-based guides and FAQs, only 2.3% of customers get in touch with us. That’s less than half the industry standard of 5%.