About Wifinity

We’re a UK-based internet managed services provider. We deliver B2C & B2B connectivity solutions to organisations and their customers

Whether we’re working remotely, relaxing with entertainment, studying for exams, or staying in touch with loved ones, we rely on strong, stable internet connections to keep our lives moving. And as our homes and workplaces become smarter, the demands on our networks continue to grow.

From doorbell cameras and smart thermostats to connected fridges, kettles, lighting systems, and even toothbrushes. The Internet of Things (IoT) is transforming how we live and interact with technology. This explosion of connected devices requires networks that are not just fast, but scalable and secure, capable of handling dozens (or even hundreds) of simultaneous connections per household or facility.

At Wifinity, we’re passionate about providing the most reliable, high-speed broadband and site-wide WiFi solutions for modern living. We focus on delivering secure, ultra-fast connectivity that meets the demands of today’s digital lifestyles. Whether in military accommodation, student housing, holiday parks, multi-tenant properties, or retirement communities.

Just as importantly, we believe in delivering that experience sustainably. As a responsible broadband provider, we’re committed to reducing our environmental footprint through energy-efficient infrastructure, smart power management, and ongoing improvements outlined in our Carbon Reduction Plan.

Our ESG mission statement

Wifinity’s ESG mission is to minimise our environmental impact and maximise our positive social impact, with a particular focus on closing the digital divide and promoting digital inclusivity. We will foster a diverse and inclusive workforce that contributes to the well-being of each other and the communities we serve. Our goal is simple: to connect people, while protecting the future of our planet.

Our Customer Commitment

We understand the importance of being a trusted partner. Our customers can be assured that partnering with Wifinity means partnering with an ethical and responsible business.

Sustainable services

Wifinity will operate sustainable practices wherever possible, including in our waste, water and energy management via our ISO14001 accredited Environmental Management System. Wifinity will continuously work to reduce our own carbon footprint via our Net Zero commitments and that of our supply chain via our Supplier Code of Conduct.

Ethical sourcing and labour practices

Wifinity will ensure fair pay, ethical working practices and safe working conditions for all employees and partners operating on our sites and on our behalf. Wifinity prohibits child labour, human trafficking, and unfair or discriminatory pay practices within our supply chain.

Community engagement and social impact

Wifinity will support the communities we serve by treating our users fairly. Through our Good Connections programme we will make charitable donations, run employee volunteer projects and deliver initiatives that address social challenges, particularly those of digital poverty and inclusion.

Transparency, accountability and ethical practices

Wifinity will conduct itself ethically in all our operations, including ensuring timely payment of suppliers, payment of fair taxes and independent auditing of our financial practices. We will provide clear and transparent information about ESG performance and progress, including reporting on metrics and engaging appropriate stakeholders on relevant issues.

Why us?

Trusted where it matters the most

Our connectivity services are relied upon by the MOD, the NHS and some of the biggest brands in a range of sectors across the UK.

Breadth and depth of expertise

Our teams know their stuff. From regional installation crews on the road through to our in-house operations centre and 24/7/365, UK-based Customer Support teams.

We’re in this together

We don’t believe in the one-size-fits-most approach. We’ll work with you to design your installations, customer experiences, and even commercial models that work for you and your business. You’re not just a customer—you’re our partner.

Strong industry partnerships

We know our customers trust us to deliver for them consistently, which is why we choose our suppliers with care. We’re proud to be an Elite Ruckus partner, and by partnering with the leading industry suppliers, we offer choice and resilience across our supply chain.

Our story

In 2007, Wifinity set out to solve the growing problem of unreliable connectivity in places where traditional broadband doesn’t work.. Our journey began with the UK Armed Forces, who often lived in barracks located in remote areas where ordering a landline and waiting for an engineer wasn’t a practical or timely solution.

We saw an opportunity to provide a faster, simpler, and more flexible way to get online—and we took it.

Beyond the military: Connectivity challenges across the UK

However, this challenge isn’t unique to the armed forces. Across the UK, thousands of people face similar problems. Students in university accommodation, families in holiday parks, residents in retirement communities, and individuals living in shared or build-to-rent housing all need reliable, secure, and easy-to-access internet. Unfortunately, conventional home broadband services often fall short, either due to infrastructure limitations, lengthy setup processes, or inflexible contracts.

A different kind of managed Internet provider

At Wifinity, we do things differently. As a managed internet service provider (ISP), we deliver the benefits of traditional broadband, such as superfast speeds, secure private networks, and seamless wireless connectivity without the typical headaches. Our broadband is purpose-built for shared living environments and complex sites that mainstream ISPs can’t deliver.

Flexible broadband plans built around you

We offer flexible broadband plans that put the customer in control. Whether someone needs short-term access or an ongoing subscription, our pricing models are transparent, commitment-free, and designed to fit modern lifestyles. There are no hidden fees, no long contracts and no penalties for changing plans.

Fast, hassle-free setup and site-wide connectivity

Moreover, once Wifinity is installed on-site, you can get online from day one. There’s no need to wait for a technician, no connection delays, and no clunky hardware setup. In addition, our site-wide WiFi solutions ensure reliable, roaming access across entire buildings or campuses, whether you’re in your room, the lounge, or walking between different locations on the property, your personal network stays connected and secure.

That’s the standard we set when we launched and it’s what we continue to deliver today, across multiple sectors, including Defence, student housing, holiday parks, multi-tenant residential buildings, and senior living communities.

At Wifinity, our mission is simple:
We take the complexity out of connectivity so you can stay online, effortlessly.

2007

Starting out

Wifinity was founded to connect the Armed Forces, with the first access points installed by our founders themselves! We created an ISP business unlike any other.

2014

Growing and growing

Our experience bringing broadband to the Armed Forces showed us the difference our service could make. We realised there were other locations that had similar challenges. We were soon running cables and installing Access Points across holiday and caravan parks, helping people on holiday to stay connected.

2017

Longer term connections

Our business continued to grow, and we expanded into longer-term contracts for residential apartments and student accommodation. Advances in our Home Networking technology enabled our service to perform just like conventional home broadband.

2020

From strength to strength

2020 was a period of growth for Wifinity, as we acquired the Optify and Mediaforce brands, increasing our team’s expertise, our customer base, and the range of services we offer.