Sector: Holiday Parks and Resorts

For Wi-Fi help and support please contact our Customer Service Team (open 8:00am – 11:00pm).​​Email: support@wifinity.co.uk​ Our Mission: Make your Wi-Fi Great! Our team is the best in the business. We have been connecting millions of people to what’s important to them since 2007 and our fantastic Customer Service Team (open 8:00am – 11:00pm) is […]

Staying safe online is important as cyber criminals target the internet to commit fraud and scams. You can do almost anything online nowadays; banking, shopping and communicating is as easy as clicking a button but it can be just as easy for cyber criminals to access your personal information. Internet security is something we should […]

Unfortunately, because we are a public service, we can not currently provide access to devices that require device-to-device communication.  This sort of connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. We only supply internet access and cannot allow devices to communicate with each […]

If you are not able to see the network in your list of available Wi-Fi networks, please reset your device and check other devices.  If all of your devices are unable to see the network, please contact our Customer Service Team (open 8:00am – 11:00pm) so we can gather some more information and the Technical […]

If you have a low or fluctuating Wi-Fi signal, one of the most common causes is the distance from the access point your device is connected to. Disconnect and reconnect the Wi-Fi and establish a new connection to make sure you are connecting to the access point closest to you and see if anything improves.  […]

Wi-Fi issues may be related to the network or they may be related to the Wi-Fi device joining the network. Usually, if other computers or devices are able to get on the Internet without issues, the problem may be with the device itself. Try resetting your device.  There are many factors that can contribute to […]

If you are able to connect to the network but not gain internet access your device might be struggling to authenticate on to the service.  If you’re having difficulty connecting to the internet, try disabling the Randomised/Private MAC address feature in your device settings and manually adding the device. To learn how to do this, […]

Huawei Phone: To find your MAC address on a Huwaei Phone: To view the Wi-Fi MAC Address of your LG phone, Wi-Fi must be enabled. 1. From a Home screen, tap Apps Select Apps.2. From the Apps tab, tap Settings.3. Tap About phone.4. Tap Hardware info.5. View the Wi-Fi MAC address.​​Hudl Tablet: To locate the […]

Google Chromebook: 1. Click the network icon in the lower-right corner of your screen.2. Select your network status from the menu that appears.3. In the network menu that appears, click the “i” icon in the lower-right corner.4. Your device’s MAC address is listed in the message that appears  Google Pixel To enjoy a seamless Wi-Fi […]