Sector: Hospitality

If the FAQs do not answer your question, please contact our offshore support team using the details below. We offer several ways to get in touch:

We recommend logging out of the WiFi when you’ve finished your session, usually by visiting logout.vitalwifi.com If you see a message saying you’re already logged in, it may be because: * You’re trying to use a second device, but the venue limits the number of devices you can connect. You’ll need to log out of […]

This is usually because there is a lack of connectivity or limited/saturated bandwidth. Please contact us so we can investigate this and provide guidance.

Please contact us and we will be able to assist in helping have your password reset.

This can vary by venue/site, depending on factors such as location, broadband capacity, and the limits of some satellite services like Starlink. Please check with a member of staff on-site, or contact our support team who will be happy to help advise.

Although rare, if there is a break in connectivity during the connection process, your payment may be taken but not applied to your account. If this happens, please contact us and we will issue a refund.

When you first connect to our wireless hotspot, the connection appears unsecure so you can access the login or splash page. Once logged in, the connection is secured, and sites using HTTPS are encrypted as usual.

We constantly monitor our WiFi systems and can usually fix most issues remotely. However, some local signal problems can’t be fully diagnosed without being on site. If you notice unusual connection issues, like weak signals or slow page loading, please contact us so we can investigate and help. Your feedback also helps us improve the […]