Sector: Multi Tenant Buildings

A Wi-Fi scan helps us see what networks your device can detect and diagnose signal or interference issues. Please follow the steps below for your device. Apple devices (iPhone / iPad) Step 1: Download the app 1- Open the App Store 2 – Download AirPort Utility (by Apple) Step 2: Turn on Wi-Fi scanner (IMPORTANT)  This […]

A ping test shows us how stable your connection is and any issues you may be experiencing. IMPORTANT: Please let the test run for 30 minutes. If you accidentally stop the test early, start again. The final summary is the key part. Windows devices Step 1: Open the Command Prompt Step 2: Start the ping […]

We’ve connected more than half of Anchor later living properties ahead of plan, to our new managed WiFi service.

Our Home Networking feature means that your devices are all linked together on your own private network. Once you’re online you need to switch to the Home Network Wi-Fi and log in with the details you were sent.

Please make sure that you’ve changed over from the ‘Onboarding‘ network and onto ‘Home Networking‘. When you registered you would have been sent a password via email and SMS that enabled you to connect. If you have a port in your room, use a cable to plug your laptop in.

To get online you need to be in a location where we offer internet access as a service.  Depending on your location the Wi-Fi network name will be different. You may notice however, that there are two different network names. The first time you use the Wi-Fi, connect to the ‘Onboarding’ Wi-Fi signal and enter […]

What to do if you have a question about your bill Our customer services team can help with any billing question or problem, but take a look at the these common billing questions as you might find the answer you need: How long is my contract? We’re a bit different to other mobile or broadband […]

Many of our plans will have a download speed associated with them. This is meant to be a guide to the different levels of service, but does not a guarantee you will always get that speed. The speed you receive will vary because we can’t control all the factors that impact your individual speed (such […]

A number of different factors that can contribute to slow wireless Internet speeds such as: Some things to try to improve your speed: Turn your Wi-Fi off/on – the device might re-connect to a different Access Point that is closer to you. Turn off/on your device – sometimes there are problems on you device that are […]