Sector: Multi Tenant Buildings
Superfast broadband for residents and operators
I’ve been sent an email about Home Networking. What is it?
Our Home Networking feature means that your devices are all linked together on your own private network. Once you’re online you need to switch to the Home Network Wi-Fi and log in with the details you were sent.
My internet speeds are slow
Please make sure that you’ve changed over from the ‘Onboarding‘ network and onto ‘Home Networking‘. When you registered you would have been sent a password via email and SMS that enabled you to connect. If you have a port in your room, use a cable to plug your laptop in.
How do I get online?
To get online you need to be in a location where we offer internet access as a service. Depending on your location the Wi-Fi network name will be different. You may notice however, that there are two different network names. The first time you use the Wi-Fi, connect to the ‘Onboarding’ Wi-Fi signal and enter […]
I need help with my billing
What to do if you have a question about your bill Our customer services team can help with any billing question or problem, but take a look at the these common billing questions as you might find the answer you need: How long is my contract? We’re a bit different to other mobile or broadband […]
How fast is the service?
Many of our plans will have a download speed associated with them. This is meant to be a guide to the different levels of service, but does not a guarantee you will always get that speed. The speed you receive will vary because we can’t control all the factors that impact your individual speed (such […]
What to do if your connection is slow
A number of different factors that can contribute to slow wireless Internet speeds such as: Some things to try to improve your speed: Turn your Wi-Fi off/on – the device might re-connect to a different Access Point that is closer to you. Turn off/on your device – sometimes there are problems on you device that are […]
Why do I need to add devices to my account?
To use our service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time.
How do I access/make changes to my account?
You can log on to your account https://hotspot.wifinity.com/v2/#/login