How to take a Wi-Fi scan
A Wi-Fi scan helps us see what networks your device can detect and diagnose signal or interference issues. Please follow the steps below for your device. Apple devices (iPhone / iPad) Step 1: Download the app 1- Open the App Store 2 – Download AirPort Utility (by Apple) Step 2: Turn on Wi-Fi scanner (IMPORTANT) This […]
How to run a ping test
A ping test shows us how stable your connection is and any issues you may be experiencing. IMPORTANT: Please let the test run for 30 minutes. If you accidentally stop the test early, start again. The final summary is the key part. Windows devices Step 1: Open the Command Prompt Step 2: Start the ping […]
Can you provide a static IP address?
We currently only provide dynamic IP addresses with our service. However, providing static IP addresses is something we are looking at, and will hopefully be making them available soon.
How can I get hold of a MediaHub?
You can buy a MediaHub by visiting My Account or through Customer Care. Don’t forget that MediaHubs will only work at certain Optify sites. See our MediaHub page for more details.
Why would I need a MediaHub?
A MediaHub provides the following benefits: For more information, see our MediaHub page.
I’m moving to another building that has Optify. Can I keep the same account?
Yes, you can. Just contact Customer Care when you get into the new building so we can update your contact information.
I have left the site but I’m still being charged. Can I cancel and get a refund?
Cancellation occurs only when you notify us that you no longer wish to keep your account. Refunds are only given at our discretion and depending upon specific circumstances. Contact Customer Care and they will look into it.
I don’t get paid until the end of the month. Can I get the service now and pay two amounts when I get paid?
Unfortunately this is not possible. We could, however, take a payment from a friend or family member and you could pay them back later.
How much notice do I need to give to leave?
You will need to give us a minimum of 30 days’ notice if you want to cancel. If you are still within your contract period, you will be liable to pay an Early Termination Fee. Details of these and other charges can be found here.