Your Home Hub
Welcome With your brand new Optify Hub, you can now enjoy ultrafast broadband in your home and everyone can get in on the action. Your Hub is an internet powerhouse — you can download large files quicker, stream content faster and work online more efficiently. Key features: Tip: As you add more devices and use […]
Why would I need a Media Hub?
A MediaHub provides the following benefits: For more information, see our MediaHub page.
What do I do if I forget my Wi-Fi key or password?
If you have forgotten your Wi-Fi key (network password), then all you need to do is connect to your Optify network, login to your Home Hub’s admin page with https://192.168.0.1 in your browser, and use ‘admin’ as your username and ‘optify’ as your password. Once logged in, just follow these simple steps to change your […]
My Media Hub is faulty. Can I get a replacement?
Yes. Our MediaHubs come with a 12-month warranty. We can arrange for a new one to be sent out to you free of charge only if: If the MediaHub is out of warranty, you will have to pay the full price for a replacement.
Is the Home Hub covered by a warranty?
Yes. Your Optify Home Hub comes with a 12-month warranty that starts from the day it is installed. See our terms & conditions for more details.
How do I set up “port forwarding”?
Port forwarding is the way of making a computer on your home network accessible to computers on the internet even though it is behind a router. We have written a short guide to setting up port forwarding on your Home Hub. You can find it here. It is a bit of a technical process, so if you’re having trouble, contact our Customer […]
How can I get hold of a Media Hub?
You can buy a MediaHub by visiting My Account or through Customer Care. Don’t forget that MediaHubs will only work at certain Optify sites.
Can I get a replacement Home Hub if it goes wrong?
Absolutely. If you find a problem with your Optify Home Hub, or even if it is lost or stolen, simply contact our Customer Care team. The Home Hub comes with a 12-month warranty, and our terms & conditions will give you more details.
Can I change my Home Hub’s network name and password?
Yes. All you have to do is login to your Home Hub’s admin page by entering https://192.168.0.1 on your browser. The username is ‘admin’ and the password is ‘optify’. Once logged in, you can change your Wi-Fi password by following these instructions: