Sector: Optify

This sometimes happens if you are already connected with one device and the another device you try to connect has not been added to your account. This also sometimes happens due to power fluctuations at your site – if you are already logged in when a power failure occurs, the system will think you are still logged in. You […]

If your Wi-Fi signal is fine then your connection problems may be with your device. Try another device and see if you have the same problems. If the problem has only just occurred, then a recently installed update may be to blame. If you’re still having difficulties, contact Customer Care.

You may be getting interference from other electrical devices in the room which could cause this. Try accessing Wi-Fi from different parts of the room or building and then contact Customer Care so we can get our technicians to look into this for you.

If you’re changing address, then please contact our Customer Care team who can find out whether you’re able to get Optify at your new address, as well as manage any changes that need to be made. Unfortunately, not everywhere has Optify yet, but we are continuing to expand our network. We’d be grateful if you could […]

Once you are in My Account, you can do the following:

If your new site has the Optify service, then you can continue to use your existing sign in details and use your Optify account with no disruption. Please remember to update your contact details in My Account once you have moved.

You can use the password reset function here. You will then need to go into your email to receive the new password.  Alternatively, just contact Customer Care and they will do the rest.

You can do this by changing it in My Account or simply by contacting Customer Care.

To view and manage your account, visit My Account at myaccount.optifyyourworld.com.