Contact Park Connect’s Wi-Fi Support Team
Email: support@wifinity.co.uk Call us on: 02080 901 290 (08:00 – 23:00 7 days a week) Live chat: Click Chat on the bottom right corner of your account. 24/7 support Our Mission: Make your Wi-Fi Great! Our team is the best in the business. We have been connecting millions of people to what’s important to them […]
Complaints Policy and Procedure
We value your feedback. If you are not pleased with the service we have provided, please let us know. Email: support@wifinity.co.uk Phone: 02080 901 290 Live chat: Click Chat on the bottom right corner of your account. We take your complaints seriously and will address them promptly. We will also log your complaint for future […]
I can’t connect to the home network; the password isn’t accepted.
To connect to your Home Network, you must first connect to the Parkdean Customer Network. Before connecting to the Parkdean Customer Network, please ensure that the Randomised MAC addresses or Private Wi-Fi Address settings are turned off for both networks. This will allow the password to be accepted. If you need further assistance with this […]
My speeds are slow
Please be aware that the ParkConnect free service offers different internet speeds to the Connect+, with a maximum speed limit of 2mb/s. This speed is shared across all connected devices. For example, if three devices are connected, each device will receive 0.66mb/s, and the total speed will be 2mb/s. The paid service allows you to […]
I connected my devices and now they are showing as inactive and I cannot get online.
If you have previously set up a Wi-Fi plan on the Standard Park Connect service you will need to check that it has not expired. All of the Wi-Fi plans have an expiry date. When the plan expires your devices will be inactive and you need to renew your plan to get back online. If […]
I am having a payment issue when trying to purchase a premium plan.
There are no specific payment issues with the Wifinity platform. On Parks where there is with a weak 4/5G signal, customers are advised to ensure that they are connected to the PDR Customer Network (and not 4G) when making the payments. In addition, customers are advised to enable Wi-Fi calling. Wi-Fi Calling lets you make […]
I have a voucher code and it does not work.
Each voucher code is linked to a Wi-Fi plan. E.g. A 3 month Voucher code is for a 3 MONTHS plan, a 1 DAY voucher code would be for a 1 DAY plan. When entering the voucher code the correct Wi-Fi plan must be selected. The plan that is highlighted by default is the 1 […]
I am Unable to add devices to my Wi-Fi account.
Please refer to guidance for adding devices to your Wi-Fi account: Connecting additional devices to you Wi-Fi account For Free plans, users can add up to 3 devices to their Wi-Fi account on the PDR Customer Network. For Premium plans, users can add up to their Wi-Fi account 10 devices on the PDR Customer Network. […]
I can’t connect to the Parkdean Customer Network. My device tries to connect and then disconnects.
If your device can see the Parkdean Customer Network, but each time you try to connect you are unable to, then try resetting the Wi-Fi Access Point (a.k.a router) by switching it off and then back on. It will take 15-20 minutes to fully re-set. You can then try connecting to the Parkdean Customer Network. […]