Sector: Parkdean Resorts

Nintendo Devices

Nintendo 3DS: 1. From the HOME menu, highlight and select the System Settings Icon. 2. Select “Internet Settings.” 3. Tap “Other Information.” 4. Tap “Confirm MAC Address.” Your system’s MAC Address will be displayed on the screen. Nintendo DS: To locate the MAC Address of your Nintendo DS, you will need a WiFi-enabled game for […]

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Sony Devices

Sony PlayStation 5 1. Go to Settings 2. Select Network 3. Select View Connection Status 4. Copy MAC address (Wi-Fi) 5. Log in to your My Account and click “Device Management” along the top. 6. Click “Add Device”, write “PlayStation”, and select “Games Console.” 7. Enter the Physical Address and click “Save”. Sony Playstation 4: […]

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Xbox Devices

Xbox Series X/S 1. Go to Settings 2. Select Network Settings 3. Select Advanced Settings 4. Under IP settings: Copy Wireless MAC address. 5. Log in to your My Account and click “Device Management” along the top. 6. Click “Add Device”, write “Xbox”, and select “Games Console.” 7. Enter the Physical Address and click “Save”. […]

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Windows Devices

Windows 10 1. Select Settings 2. Select Network and Internet 3. Click View Hardware and Connection Properties 4. Select Wi-Fi tab on the left side of the window 5. Click The Hardware Properties 6. Copy the Wi-Fi Physical Address. 7. Connect to Parkdean Customer 8. Log in to your My Account and click “Device Management” […]

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Samsung Devices

Samsung Galaxy (Andriod 10 onwards) 1. Go to Settings, then click Network and then Wi-Fi. 2. Connect to Parkdean Customer and then click the cog to the right of the onboarding network name. 3. Click Advanced or View More 4. Tap Mac address type and change it to Use Phone/Device/Tablet MAC 5. Login to your […]

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Android Devices

If you are encountering frequent disconnections, it could be due to the Private Wi-Fi address setting being enabled. You can confirm this by checking if there is a caution triangle next to your device name in Device Management. To disable this setting, please refer to the instructions provided in the “Adding a Tablet or Smartphone” […]

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Apple Devices

If you are encountering frequent disconnections, it could be due to the Private Wi-Fi address setting being enabled. You can confirm this by checking if there is a caution triangle next to your device name in Device Management. To disable this setting, please refer to the instructions provided in the “Adding a Tablet or Smartphone” […]

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Understanding Randomised MAC Addresses and Private Wi-Fi Addresses

From iOS/iPad OS 14 (Apple) and Android 10 (Andriod), Randomised MAC/Private Wi-Fi is on by default. When the Randomised MAC/ Private Wi-Fi Address setting is enabled, a unique MAC address is generated for each network connection. To access the Home Network, you must first connect to the Parkdean customer network using your actual MAC address. […]

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What is a MAC Address?

MAC addresses comprise six pairs of digits, separated by colons, and are typically accessible within device settings. For instance, a MAC address appears as 00:12:34:56:AB:CD. For guidance on locating this identifier across various devices like Apple, Samsung, and Windows, please consult “Finding your MAC address.” Please refer to “Finding your MAC address” to see instructions […]

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