Sector: Retirement Communities

Some Apple and Android devices have a setting called ‘Private Wi-Fi’. This is designed to prevent some public WiFi networks that you haven’t signed up to from recognising your phone. Unfortunately it also makes it harder for you to connect to WiFi networks (like ours) that you want to use regularly because your phone appears […]

What to do if you have a question about your bill Our customer services team can help with any billing question or problem, but take a look at the these common billing questions as you might find the answer you need: How long is my contract? We’re a bit different to other mobile or broadband […]

You can log on to your account https://hotspot.wifinity.com/v2/#/login

How find or reset your sign in details If you aren’t able to log into your account because you forgot your username or password, it is easy to find these details again. There are three different ways that you can do this which you can read below. Your username is the email address you used […]

To use your service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time. To identify devices we use the MAC address, a short […]

A MAC address is a short set of numbers and letters that is unique to your device. Our network can see your MAC address if it has been added to your account it will be put straight on to the internet.

For help, call our helpdesk between 8am and 11pm, 7 days a week on 020 8004 5786 or email anchorwifi@wifinity.co.uk any time.

To cancel your account please contact a member of our Customer Service team and they will close your account for you.

The Wi-Fi service is capable of: Residents: 30Mbps download and 5Mbps upload Guest: 2Mbps download and 2Mbps upload