Sector: Student Accomodation

Some Apple and Android devices have a setting called ‘Private Wi-Fi’. This is designed to prevent some public WiFi networks that you haven’t signed up to from recognising your phone. Unfortunately it also makes it harder for you to connect to WiFi networks (like ours) that you want to use regularly because your phone appears […]

The price of WiFi subscriptions varies across different sites. Please go to the ‘Onboarding’ network name and you’ll be able to see what is available to you.

Simply connect to the ‘Wifinity Home Networking’ WiFi signal and enter your username and passcode.

Please make sure that you’ve changed over from the ‘Wifinity Onboarding’ network and onto ‘Wifinity Home Networking’. When you registered you would have been sent a password via email and SMS that enabled you to connect. If you have a port in your room, use a cable to plug your laptop in.

Already pre-registered If you have already been pre-registered with a Wifinity account before arriving at university you will have received an email giving you a username and your unique passcode. Simply connect to the ‘Wifinity Home Networking’ WiFi and enter your details. Not pre-registered The first time you use the WiFi, connect to the ‘Wifinity […]

If you would like to cancel your subscription please contact our Customer Service Team on +44 (0)20 8090 1290.

On the Wifinity sign up page you will notice a speed checker. You can use this to check your speeds before buying a plan when you’re on site. Please note that if you’re buying a subscription through the Wifinity.co.uk/get-online page there isn’t a speed checker available.

Our Home Networking feature means that your devices are all linked together on your own private network. Once you’re online you need to switch to the Home Network Wi-Fi and log in with the details you were sent.

What to do if you have a question about your bill Our customer services team can help with any billing question or problem, but take a look at the these common billing questions as you might find the answer you need: How long is my contract? We’re a bit different to other mobile or broadband […]