Support Article Group: Account Management

This can vary by venue/site, depending on factors such as location, broadband capacity, and the limits of some satellite services like Starlink. Please check with a member of staff on-site, or contact our support team who will be happy to help advise.

Although rare, if there is a break in connectivity during the connection process, your payment may be taken but not applied to your account. If this happens, please contact us and we will issue a refund.

You can check your data usage via the User Profile app after logging into the portal. Open the app at the bottom of the page, select Usage and Connection Type, and look for the Total Credit Traffic section. When logging out, you can also see your remaining data. The usual logout URL is http://logout.vitalwifi.com but […]

Individual connection speeds will vary depending on the venue’s geographical location and the broadband capacity contracted by the venue management. Guest WiFi is generally intended for casual internet access, email, and surfing and individual speeds may sometimes be capped by the venue to ensure fair access for all users.

For Wi-Fi help and support please contact our Customer Service Team (open 8:00am – 11:00pm).​​Email: support@wifinity.co.uk​ Our Mission: Make your Wi-Fi Great! Our team is the best in the business. We have been connecting millions of people to what’s important to them since 2007 and our fantastic Customer Service Team (open 8:00am – 11:00pm) is […]

How to cancel your subscription Your plan will automatically expire after 30 days and to continue using the service you need to re-register your device. Visit https://butlins.wifi-support.wifinity.com/en/articles/2885123-butlin-s-wifi-101 for details on registering your device.

What have I signed up for? Enjoy free Butlins Wi-Fi for up to 30 days. Re-register your device for another 30 days of access. For assistance, click here. Subscribers can use accounts at all other sites covered by Butlins Wi-Fi! To get online turn on the wireless function of your device and select the Wi-Fi […]

If you would like to cancel your subscription please contact our Customer Service Team on +44 (0)20 8090 1290.

Yes you can. Your Wifinity account can be taken to any site where we have coverage. You find a list of all of these sites by visiting our Get Online Page (How to get online – Wifinity)