Support Article Group: Account Management

For Wi-Fi help and support please contact our Customer Service Team (open 8:00am – 11:00pm).​​Email: support@wifinity.co.uk​ Our Mission: Make your Wi-Fi Great! Our team is the best in the business. We have been connecting millions of people to what’s important to them since 2007 and our fantastic Customer Service Team (open 8:00am – 11:00pm) is […]

How to cancel your subscription Your plan will automatically expire after 30 days and to continue using the service you need to re-register your device. Visit https://butlins.wifi-support.wifinity.com/en/articles/2885123-butlin-s-wifi-101 for details on registering your device.

What have I signed up for? Enjoy free Butlins Wi-Fi for up to 30 days. Re-register your device for another 30 days of access. For assistance, click here. Subscribers can use accounts at all other sites covered by Butlins Wi-Fi! To get online turn on the wireless function of your device and select the Wi-Fi […]

If you would like to cancel your subscription please contact our Customer Service Team on +44 (0)20 8090 1290.

Yes you can. Your Wifinity account can be taken to any site where we have coverage. You find a list of all of these sites by visiting our Get Online Page (How to get online – Wifinity)

Yes, if you’re on a monthly-recurring plan you can pause your subscription if you’re being deployed or going on leave. You can pause for a minimum of one week and maximum of 8 months up to twice in a year. On the date you’ve selected your Wi-Fi will automatically resume. If you are mid-way through […]

To use our service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time.

You can log on to your account https://hotspot.wifinity.com/v2/#/login

What to do if you want to change or cancel your subscription Upgrade your package   Log into the My Account pages:  All upgrades and add-ons are effective immediately after purchase   Cancel your recurring subscription – MOD To cancel your recurring subscription please call +44 208 090 1290. Cancel your recurring subscription – all other customers Log into the My Account […]