Can I move my billing date?
Unfortunately, the way our system works, it will charge you every 30 days after your original sign up date. The only way to get the right date is to sign up on the right date in the first place, or to cancel and re-activate your account on the preferred date.
Can I cancel my service while I’m still within the contract period?
Once you are outside of the initial 14-day cooling off period, then if you have taken the Optify Home Fibre 12-month minimum term contract package, you can cancel your service, but you are liable for an Early Termination Fee. Details of how much this is can be found here.
Am I tied into a contract?
If you are one of our residential customers, taking Optify Home Fibre broadband, you may have a contract with us depending upon which package you are on. If you took a 12-month minimum term package, then you have to stay with us for a minimum period of a year. After this time, you will then […]
Am I tied into a contract?
No. Unless you are a Residential customer paying for Optify Home Fibre broadband, you won’t be on any sort of fixed term contract. We offer a subscription-based service, and you can choose how long you want to use the service for. You will have to agree to our Acceptable Usage Policy when signing up, and all we ask is […]
How much will my phone calls cost?
All of our phone call charges and costs of packages can be found here.