Support Article Group: Connecting additional devices to your Wi-Fi account

Samsung Devices

To enjoy a seamless Wi-Fi experience, disable the Randomised MAC Feature on your device. This feature is turned on by default on newer devices, and it can cause frequent disconnections from the Wi-Fi network due to a random MAC address changing each time you disconnect and reconnect to a network. To avoid this, follow these […]

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Apple Devices

Apple (IOS/IPAD OS 14 and later) 1. Go to Settings, then click Wi-Fi. 2. Connect to Butlins Wi-Fi and then tap the (i) 3. Turn off the ‘Private Wi-Fi Address’ 4. Connect to Butlins Wi-Fi 5. Copy the Wi-Fi Mac address. 6. Connect to Butlins Wi-Fi 7. Go to the Landing Page 8. Read and […]

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What is a MAC Address?

MAC stands for Media Access Control, and is a unique identifier for devices. It’s composed of six pairs of hexadecimal digits, separated by colons. For instance, a MAC address appears as 00:12:34:56:AB:CD. If you need help finding your MAC Address read our “Finding your MAC address” help sheet.locate this on several well known devices such […]

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How do I add more devices?

Simply connect to the ‘Wifinity Home Networking’ WiFi signal and enter your username and passcode.

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Can I use my Wi-Fi to connect when I’m walking around Single Living Accommodation?

Unfortunately your Wi-Fi will only work inside of your own home.

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Can I use my WiFi to connect when I’m walking around Single Living Accommodation?

Unfortunately your WiFi will only work inside of your own home.

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How do I find my device’s MAC address?

To use your service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time. To identify devices we use the MAC address, a short […]

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What is a MAC address?

A MAC address is a short set of numbers and letters that is unique to your device. Our network can see your MAC address if it has been added to your account it will be put straight on to the internet.

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I’ve got a visitor. How do they get online?

Feel free to give your visitors your Personal Network Key if you trust them. Please don’t give it to other residents though. Or, if your visitors need to get online quickly, they can use the ‘Anchor-Guest‘ network. As our services requires you to have an email address, you may need to the the guest network […]

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