Support Article Group: Signing Up And Getting Connected

Creating an account and getting online

Samsung Devices

To enjoy a seamless Wi-Fi experience, disable the Randomised MAC Feature on your device. This feature is turned on by default on newer devices, and it can cause frequent disconnections from the Wi-Fi network due to a random MAC address changing each time you disconnect and reconnect to a network. To avoid this, follow these […]

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Apple Devices

Apple (IOS/IPAD OS 14 and later) 1. Go to Settings, then click Wi-Fi. 2. Connect to Butlins Wi-Fi and then tap the (i) 3. Turn off the ‘Private Wi-Fi Address’ 4. Connect to Butlins Wi-Fi 5. Copy the Wi-Fi Mac address. 6. Connect to Butlins Wi-Fi 7. Go to the Landing Page 8. Read and […]

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What is a MAC Address?

MAC stands for Media Access Control, and is a unique identifier for devices. It’s composed of six pairs of hexadecimal digits, separated by colons. For instance, a MAC address appears as 00:12:34:56:AB:CD. If you need help finding your MAC Address read our “Finding your MAC address” help sheet.locate this on several well known devices such […]

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Need to Add a Device?

Add a device at Butlin’s Welcome to Butlins Wi-Fi. If you need help getting online, you’re in the right place! Simply follow the steps below to get started! 1. Connect to Butlins Wi-Fi a pop up should bring you Here. 2. Click Get Online! 3. A success message will show your device is connected to […]

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What’s Happening with iOS 18?

iOS 18 is Apple’s latest software version for devices like iPhones and iPads. It includes a ‘Private Wi-Fi Address’ feature. Every device that can connect to the internet has something called a MAC address. In iOS 18 this feature is ‘on’. Apple says that it will make it harder for anyone to track your movement, […]

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How do I add more devices?

Simply connect to the ‘Wifinity Home Networking’ WiFi signal and enter your username and passcode.

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How do I get online?

Already pre-registered If you have already been pre-registered with a Wifinity account before arriving at university you will have received an email giving you a username and your unique passcode. Simply connect to the ‘Wifinity Home Networking’ WiFi and enter your details. Not pre-registered The first time you use the WiFi, connect to the ‘Wifinity […]

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Can I use my Wi-Fi to connect when I’m walking around Single Living Accommodation?

Unfortunately your Wi-Fi will only work inside of your own home.

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Can I use my WiFi to connect when I’m walking around Single Living Accommodation?

Unfortunately your WiFi will only work inside of your own home.

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