Support Article Group: Signing Up And Getting Connected

To use your service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time. To identify devices we use the MAC address, a short […]

A MAC address is a short set of numbers and letters that is unique to your device. Our network can see your MAC address if it has been added to your account it will be put straight on to the internet.

You can set up an email account using one of the many popular services such as Google Mail (commonly known as Gmail), Outlook and Yahoo.

An email address is required to verify your identity and to provide a means of communication. It also serves as a way to recover lost passwords or to confirm important account information.

A Personal Network Key allows you to establish a secure connection and prevent unauthorised access to your Wi-Fi network – which is why you don’t share it with people you wouldn’t trust.

Feel free to give your visitors your Personal Network Key if you trust them. Please don’t give it to other residents though. Or, if your visitors need to get online quickly, they can use the ‘Anchor-Guest‘ network. As our services requires you to have an email address, you may need to the the guest network […]

Select ‘Anchor-Resident‘ and enter your Personal Network Key.

Step 1 From the Xbox Home screen and using a controller, push up on the left thumb-stick to highlight the list of pages, then push right to move to the settings page. Step 2 When you reach the settings page, use the thumb-stick to highlight the System item and press A to select. Step 3 In the System Settings menu that […]