Support Article Group: Technical Support

Modern Smart Phones and tablets are known to use a lot of data when connected to WiFi and in many instanceswhen someone uses a service based on data allocation, clients are often surprised about the amount of datautilised. Often apps are programmed or configured to update themselves when connected to WiFi and in a standby […]

Modern smartphones can use a lot of data, and users are often surprised by how quickly their allowance is used. Apps and operating system updates may continue running in the background while connected to WiFi, consuming data without active use. This is often caused by cloud-based apps such as WhatsApp backups, iCloud, Google Photos, or […]

We constantly monitor our WiFi systems and can usually fix most issues remotely. However, some local signal problems can’t be fully diagnosed without being on site. If you notice unusual connection issues, like weak signals or slow page loading, please contact us so we can investigate and help. Your feedback also helps us improve the […]

Staying safe online is important as cyber criminals target the internet to commit fraud and scams. You can do almost anything online nowadays; banking, shopping and communicating is as easy as clicking a button but it can be just as easy for cyber criminals to access your personal information. Internet security is something we should […]

Unfortunately, because we are a public service, we can not currently provide access to devices that require device-to-device communication.  This sort of connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. We only supply internet access and cannot allow devices to communicate with each […]

If you are not able to see the network in your list of available Wi-Fi networks, please reset your device and check other devices.  If all of your devices are unable to see the network, please contact our Customer Service Team (open 8:00am – 11:00pm) so we can gather some more information and the Technical […]

If you have a low or fluctuating Wi-Fi signal, one of the most common causes is the distance from the access point your device is connected to. Disconnect and reconnect the Wi-Fi and establish a new connection to make sure you are connecting to the access point closest to you and see if anything improves.  […]

Wi-Fi issues may be related to the network or they may be related to the Wi-Fi device joining the network. Usually, if other computers or devices are able to get on the Internet without issues, the problem may be with the device itself. Try resetting your device.  There are many factors that can contribute to […]

If you are able to connect to the network but not gain internet access your device might be struggling to authenticate on to the service.  If you’re having difficulty connecting to the internet, try disabling the Randomised/Private MAC address feature in your device settings and manually adding the device. To learn how to do this, […]