Support Article Group: Technical Support

On the Wifinity sign up page you will notice a speed checker. You can use this to check your speeds before buying a plan when you’re on site. Please note that if you’re buying a subscription through the Wifinity.co.uk/get-online page there isn’t a speed checker available.

The Wi-Fi service is capable of: Residents: 30Mbps download and 5Mbps upload Guest: 2Mbps download and 2Mbps upload

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To connect to your Home Network, you must first connect to the Parkdean Customer Network. Before connecting to the Parkdean Customer Network, please ensure that the Randomised MAC addresses or Private Wi-Fi Address settings are turned off for both networks. This will allow the password to be accepted. If you need further assistance with this […]

Please be aware that the ParkConnect free service offers different internet speeds to the Connect+, with a maximum speed limit of 2mb/s. This speed is shared across all connected devices. For example, if three devices are connected, each device will receive 0.66mb/s, and the total speed will be 2mb/s. The paid service allows you to […]

If you have previously set up a Wi-Fi plan on the Standard Park Connect service you will need to check that it has not expired. All of the Wi-Fi plans have an expiry date. When the plan expires your devices will be inactive and you need to renew your plan to get back online. If […]

There are no specific payment issues with the Wifinity platform. On Parks where there is with a weak 4/5G signal, customers are advised to ensure that they are connected to the PDR Customer Network (and not 4G) when making the payments. In addition, customers are advised to enable Wi-Fi calling. Wi-Fi Calling lets you make […]

Each voucher code is linked to a Wi-Fi plan. E.g. A 3 month Voucher code is for a 3 MONTHS plan, a 1 DAY voucher code would be for a 1 DAY plan. When entering the voucher code the correct Wi-Fi plan must be selected. The plan that is highlighted by default is the 1 […]

Please refer to guidance for adding devices to your Wi-Fi account: Connecting additional devices to you Wi-Fi account For Free plans, users can add up to 3 devices to their Wi-Fi account on the PDR Customer Network. For Premium plans, users can add up to their Wi-Fi account 10 devices on the PDR Customer Network. […]