Android and Apple Devices Sometimes Can’t Connect
Some Apple and Android devices have a setting called ‘Private Wi-Fi Address’. This feature is switched ‘on’ with iOS 18. You can read an article about that operating system here. It’s designed to prevent some public WiFi networks that you haven’t signed up to from recognising your phone. Unfortunately, it also makes it harder for you […]
Device-to-device Communication
Unfortunately, because we are a public service, we can not currently provide access to devices that require device-to-device communication. This sort of connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. We only supply internet access and cannot allow devices to communicate with each […]
No Network Visible
If you are not able to see the network in your list of available Wi-Fi networks, please reset your device and check other devices. If all of your devices are unable to see the network, please contact our Customer Service Team (open 8:00am – 11:00pm) so we can gather some more information and the Technical […]
Poor Signal/Intermittent Connection?
If you have a low or fluctuating Wi-Fi signal, one of the most common causes is the distance from the access point your device is connected to. Disconnect and reconnect the Wi-Fi and establish a new connection to make sure you are connecting to the access point closest to you and see if anything improves. […]
Slow Speeds?
Wi-Fi issues may be related to the network or they may be related to the Wi-Fi device joining the network. Usually, if other computers or devices are able to get on the Internet without issues, the problem may be with the device itself. Try resetting your device. There are many factors that can contribute to […]
Can’t get your Device Online?
If you are able to connect to the network but not gain internet access your device might be struggling to authenticate on to the service. If you’re having difficulty connecting to the internet, try disabling the Randomised/Private MAC address feature in your device settings and manually adding the device. To learn how to do this, […]
What to do if your connection is slow
A number of different factors that can contribute to slow wireless Internet speeds such as: Some things to try to improve your speed: Turn your Wi-Fi off/on – the device might re-connect to a different Access Point that is closer to you. Turn off/on your device – sometimes there are problems on you device that are […]
Your Media Hub
Having problems with your MediaHub? Contact Customer Care and they will help.
Your Home Hub
Having problems with your Home Hub? Contact Customer Care and they will help.