Will I get the same speeds on Wi-Fi as on Ethernet?
Our speeds are not prepended by an ‘up to’ and we do our best to make sure that you get the speed stated for your account. If you are using a cabled Ethernet point in your room, you will get the best possible speed. If you are using a MediaHub connected to the cabled point […]
What is the Optify Phone service?
Please note: In the event of a power outage or equipment failure at your location, or any loss of service in the network serving your location, such an event may prevent you from being able to make 999/112 calls.It’s important, therefore, that you ensure you have an alternative means of contacting the emergency services, such as a mobile phone. […]
Using the Optify Phone service
Making an external call Pick up the handset and dial the number. Using voicemailDial 1592 and follow the prompts. Follow this link to find the Voicemail commands.
Starting out with the Optify Phone service
Your Telephone Number We will provide you with a new telephone number with the prefix 0203 free of charge, or you can choose to port over your existing number from an existing provider. We charge a small fee for doing this which we will make sure to notify you of at the time. Can I […]
How much will my phone calls cost?
All of our phone call charges and costs of packages can be found here.
How do I use voicemail on the Optify Phone service?
Here’s how to navigate the Optify voicemail system: To check voicemailDial 1592 and enter your PIN. You will be presented with the following options:1: Listen to new messages*2: Change folder3: Advanced options0: Mailbox options*: If there are no new messages, option 1 will not be presented. If you listen to a voicemail but don’t delete it, the message will […]
How do I add other devices to my account?
If you have a games console, smartphone or tablet, you can add it to your account free of charge using My Account. You do need to be a Optify subscriber, so make sure you’re signed up first. Adding extra devices to your account ensures they stay logged in when in range of an Optify Wi-Fi network.
How does my contract work?
When you pick one of our residential broadband packages, you can choose an optional phone package. You can also choose whether to go for a no contract (monthly rolling) package, or a 12-month minimum term contract. Choosing the no contract option will cost you an additional activation charge. Once the initial term of your broadband […]
Do you apply any content restrictions?
No. Optify provides its users with full access to the internet. Our Acceptable Usage Policy ensures the network is used responsibly and enforces restrictions on access to illegal and illicit content via the network, actions or activities that may threaten the integrity of the network, abuse of the network through spam and similar applications, privacy infringement and other […]