Is the Home Hub covered by a warranty?
Yes. Your Optify Home Hub comes with a 12-month warranty that starts from the day it is installed. See our terms & conditions for more details.
How do I set up “port forwarding”?
Port forwarding is the way of making a computer on your home network accessible to computers on the internet even though it is behind a router. We have written a short guide to setting up port forwarding on your Home Hub. You can find it here. It is a bit of a technical process, so if you’re having trouble, contact our Customer […]
How can I get hold of a Media Hub?
You can buy a MediaHub by visiting My Account or through Customer Care. Don’t forget that MediaHubs will only work at certain Optify sites.
Can I get a replacement Home Hub if it goes wrong?
Absolutely. If you find a problem with your Optify Home Hub, or even if it is lost or stolen, simply contact our Customer Care team. The Home Hub comes with a 12-month warranty, and our terms & conditions will give you more details.
Can I change my Home Hub’s network name and password?
Yes. All you have to do is login to your Home Hub’s admin page by entering http://192.168.0.1 on your browser. The username is ‘admin’ and the password is ‘optify’. Once logged in, you can change your Wi-Fi password by following these instructions: