You can also contact us here:

020 8090 1290

support@wifinity.co.uk

Connect to network

Basic Tips

First of all you will need to determine whether or not you are at a wireless location or a cabled location.

It depends on the device you’re using. Connecting with a smartphone is different to connecting with your computer, for example. But the basic steps are always the same:

1. Switch on the device.

2. Switch on the wifi and search for available networks.

3. Choose Wifinity PayG from the list.

4. Open your web browser and follow the instructions.

If you’re connecting to Wifinity for the first time you’ll have to type in your details to sign in.

At one of our cabled locations, simply connect your device to the port in the wall using an Ethernet cable and you should automatically connect to our network.

How can I tell if I am in a Wifinity supported area?

If Wifinity is available in your area, it will show up in your list of wireless networks. Simply click to connect, open your browser, and follow the on screen instructions to sign up for a package.

How do I sign up?

Sign up only takes a few minutes. Once you have connected to the Wifinity network, opening your browser will automatically direct you to our sign up page. Once there, choose the package that suits you and follow the on screen prompts. After sign up is complete you will be redirected to the payments page, once your details are processed you will have access immediately.

How does this service work?

A few simple steps to getting connected to Superfast WiFi;

1. On your device, switch WiFi on & look for Wifinity PAYG in the list of available networks.

2. Connect to the Wifinity Network & open your browser (Safari, Chrome etc).

3. Simply select a package that suits you and sign up.

That’s it!

Happy Surfing!

Using a Sony Xperia Smart Phone?

Tap the All Applications key and then tap Settings.

Tap Connections then tap the WiFi switch to On.

Tap WiFi. (to the left of the On/Off switch).

A list of available networks will appear, tap the Wifinity PayG network.

You will see the WiFi signal bar in the notifications panel at the top of your screen.

The Wifinity Dashboard will appear. If you are a new user click on “Create new account” or for existing subscribers simply sign in and you will be able to access the internet.

Using a Windows 8 PC or Laptop?

Connect to the Wifinity network by swiping in from the right edge of the screen, tapping Settings (or if you’re using a mouse, pointing to the bottom-right corner of the screen, moving the mouse pointer up, then clicking Settings), then tapping or clicking the network icon Wireless network icon or Wired network icon.

Tap or click on the Wifinity PayG network, then tap or click Connect.

Using a Windows XP, Vista or 7 PC or Laptop?

(If you’re using a laptop with a wifi receiver button, make sure it’s switched on.)

Go to Control Panel and click Switch to Classic View.

Click on Network Connections.

Choose Wifinity PayG and click Connect.

A warning box will pop up. Click Connect Anyway.

Open your browser. It’ll take you to the Wifinity Dashboard page

Using an Android phone/tablet?

On your Android phone or tablet go to Menu > Settings > Wireless and network.

Tap WiFi settings and tick the wifi check box. Your phone will search for wifi networks.

Tap Wifinity PayG to connect to it.

Open your browser. When you try to browse the web you’ll go to the Wifinity Dashboard page.

Using an Apple Mac book?

Click on the Airport icon in the top right and you’ll see a list of all the wifi networks available. (Make sure it’s switched on first.)

Choose Wifinity PayG from the list.

Open your browser. It’ll take you to the Wifinity Dashboard page.

Using an iPhone/iPad/iPod?

On your iPad, iPhone or iPod go to Settings > Wi-Fi > On.

Under Choose a network tap Wifinity PayG. (A tick will pop up on the left.)

Click the home button and open the browser. When you try to browse the web you’ll go to the Wifintiy Dashboard page.

Which Wifi Network do I connect to?

One of the following networks will appear in the list of networks available on your device. Simply select one to connect to Wifinity.

Wifinity PAYG Internet

Wifinity – PAYG

Wifinity Wifi – PAYG

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General subscription

Am I tied in to a contract?

For MOD sites:

No! Unlike other Internet Service Providers, Wifinity offer a contract free subscription based service. We will never ask you to sign a contract. But you do have to agree to our terms and conditions of use when signing up.

For Holiday Parks:

If the package you have purchased is one of our packages smaller than 3 months, i.e. 1 month or 4 weekly recurring, then no, you are under no obligation to continue and are not committing to a contract of any kind.

Where we offer 3 to 12-month packages, this is a fixed minimum term contract and you are obliged to continue to pay for the service for the amount of time you signed up for. Please see our terms of use for more information on fixed minimum term subscriptions.

Are there any restrictions on my use of the Internet?

Wifinity provides full access to the internet through its network. Wifinity’s Terms of Use Policy ensures the network is used responsibly and enforces restrictions on access to illegal and illicit content via the network, actions or activities that may threaten the integrity of the network, abuse of the network through spam and similar applications, privacy infringement and other inappropriate activities.

Are there any upload or download limits?

No, all of our packages include unlimited access. Download or Upload as much as you want!

Can I pause / suspend my subscription?

For MOD sites:

No! That’s because our 4 weekly recurring packages can be canceled at any time and without any penalties. Unless explicitly stated.

For Holiday Parks:

Yes! During park closures only, for your convenience, we have enabled an automatic ‘pause’ feature, which means that your long-term minimum term contract package will automatically pause on the official closing date of the holiday park. If this date happens to be between a billing period, do not worry, we will credit the remaining days of this period, you will see this credit added it to your account for when you resume. You can resume your account by selecting the ‘’un-pause’’ button on your dashboard. If credit is due, it will go towards your next payments.

For dates on when your holiday park officially closes and open please consult the park reception.

Please note: You will not be able to pause a subscription while the park is open. Automatic pause to subscriptions will not be applied to parks that are open all year round.

Can I use my subscription on other sites?

Yes! Subscribers can use accounts at all other sites covered by Wifinity. Once you have reached a site covered by Wifinity, simply turn your on the wireless function of your device and select Wifinity PayG from the list of networks. Once a connection is established you will be redirected to the Wifinity Dashboard where you can login and start using the service.

Do any of the packages come with automatic renewal?

Yes! Our 4 weekly and fixed minimum term packages are recurring. This is to ensure smooth service for our customers using the service for an extended period.

Do I have to sign up?

Yes! Registration is required. You only need to create an account once to enjoy Wifinity’s WiFi service and access it in all of the sites. You then log on using your username/password, rather than re-registering through the whole process again.

How do I cancel a fixed term subscription?

Terminating a Fixed Term (minimum term) during the “Cooling Off” Period:

When subscribing to a Fixed Term Subscription Customers may terminate their subscription within 14 days of the date of the purchase of the subscription using the approved contact methods. There is no penalty for terminating during the “Cooling Off” period.

Terminating a Fixed Term (minimum term) Subscription after the “Cooling Off” period:

Customers may terminate a Fixed Term Subscription after the end of the “Cooling Off” period and before the end of the minimum term:

(i) if Customer has experienced a loss of service or has not been able to connect to the Internet as a result of a general network failure not specific to the personal equipment of the Customer, for a period of not less than 20% of the time covered by a payment period (a day, week or month),

and;

(ii) that Customer has informed Wifinity by telephone on UK + 44 208 090 1290 or Germany +49 69 2222 8918 or by email at support@wifinity.co.uk of the existence of the loss of service,

and;

(iii) 14 days have elapsed since the notification of the fault to allow Wifinity a reasonable time to take steps to address the fault.

If Customer wishes to terminate a Fixed Term Subscription and any of the above conditions do not apply, Customer may terminate by informing Wifinity by telephone on UK + 44 208 090 1290 or by email at support@wifinity.co.uk and making a single payment of 50% of the charges that would have been charged during the duration of the Fixed Term Subscription.

Please ensure you have read and understood the terms of use before making payment.

When a subscription is canceled you will receive an email confirmation to the registered email address on record.

How do I cancel a non-fixed term subscription?

Cancelling a Non-Fixed Term Recurring Subscription:

You may cancel by logging into the Wifinity Dashboard and clicking on the “My Package” tab. You will see a “Cancel” button. Simply click on this button and your subscription will be cancelled. Please note that your internet will continue to be active until the “end of period date” listed in the overview above the cancel button, thereafter the internet will disconnect.

By cancelling a subscription you are effectively stopping the automatic renewal of the next subscription. Subscriptions that are cancelled between payment dates will not be subject to a refund for any remaining days. Disconnection of the internet will take effect at the end of the current billing period.

Please ensure you have read and understood the terms of use before making payment.

When a subscription is cancelled you will receive an email confirmation to the registered email address on record.

How to Add/Remove devices from your account?

There are 2 ways in which your devices can be added to your account.

Method 1: On the device you would like to get online with, connect to the WiFi network. Once connected, open up your internet browser (ie: Google Chrome or Safari) – this should bring up http://hotspot.wifinity.com/. Once there, please select the ‘Log in’ option and enter your Wifinity email and password to log in. Once logged in, your device should automatically be added to your account and your device is now ready to browse the internet. You can test this by visiting www.bbc.co.uk.

Method 2: If Method 1 has not worked, please log in and access your ‘devices‘ page on the dashboard. You can add a device on this page by entering the device’s WiFi MAC Address. Please scroll down to find instructions on how to find your device’s WiFi MAC Address – this is different for every device.

To add a second device or more, please make sure the device slots on the ‘devices’ page are empty, before using method 1. There will be a red ‘delete’ button under each device to remove devices that you do not want to use.

I have forgotten my username and/or password, what do I do?

Simply go to the Wifinity Dashboard and click on the “Reset Password” button on the login screen. You will have 2 ways in which you can reset your password, by email or by SMS. Your username is your email address. If you have forgotten which email address you used when signing up then you will need to contact Customer Service by phone or email.

What is my username?

The username to log into the Wifinity Dashboard is the full email address you entered on registration.

What packages are available?

Across out MOD sites, we have multiple packages available from non-recurring to recurring, ranging from as little as one day, to as long as four weeks. Unless explicitly stated, all packages are contract free, and pay as you go.

At Holiday parks, there are multiple packages available, ranging from as little as one day, to as long as 1 year. Most short term packages offered at holiday parks are contract free, and pay as you go, whereas the long term packages are fixed terms contracts.

To avoid any misunderstanding at the time of purchase, we will always make it clear and indicate what type of package you are purchasing.

What’s the difference between a Voucher & Promo Code?

A voucher or coupon generally entitles you to a discount. For example a discount can be 20% off the package price up to 100% off the package price (free), it all depends on the offer.
A Promo Code is generally used for a one time promotional offer only.

Please ensure your email address and phone number are correct on your account as we do special offers from time to time and we wouldn’t want you to miss out!

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Clear cache, cookies & history

Android

1. Start your browser.

2. Tap Menu, and then tap More.

3. Select Settings.

4. Under “Privacy settings”, select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.

Google Chrome

1. In the browser bar, enter: chrome://settings/clearBrowserData

2. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

3. Click Clear browsing data.

Internet Explorer 7

1. From the Tools menu in the upper right, select Delete Browsing History.

2. To delete your cache, click Delete files. To delete your cookies, click Delete cookies.

To delete your history, click Delete history.

3. Click Close, and then click OK to exit.

Internet Explorer 8 and higher

1. From the Tools or Safety menu, select Delete browsing history. If the menu bar is hidden, press Alt to make it visible.

2. Deselect Preserve Favorites website data, and select:

-Temporary Internet files or Temporary Internet files and website files

-Cookies or Cookies and website data

-History

3. Click Delete.

Mobile safari for iOS (iPhone, iPod touch, iPad)

To clear cache and cookies:

1. From the home screen, tap Settings, and then tap Safari.

2. At the bottom of Safari’s settings screen, tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.

To clear history:

1. From the home screen, tap Safari.

2. At the bottom of the screen, tap the Bookmarks icon.

3. In the lower left, tap Clear.

Mozilla Firefox

1. From the Tools or History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.

2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

3. Click the down arrow next to “Details” to choose which elements of the history to clear. Click Clear Now.

Safari

1. From the Safari menu, select Reset Safari.

2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

3. Tap Clear History.

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Finding your IP address

Android

Follow the steps below to find your Andriod device IP Address;

1. Select Settings

2. Select Wireless

3. Press the Menu Button

4. Select Advanced

5. IP address should be visible on this screen.

Apple IOS

Follow the steps below to find your IP address on your Apple device (iPhone, iPad, iPod);

1. Select Settings

2. Select General

3. Select Wifi

4. Then press the blue ‘I’ icon next to our network

5. IP address should be displayed here.

Mac OS

Follow the steps below to find your IP address for your Mac OS device;

1. Click on the Spotlight Search in the top left corner.

2. Type ‘Network’ into this box.

3. Select Network Utility

4. Use the dropdown box to select the correct Network Adapter

5. The IP address should be displayed here as ‘IPV4 Address’

PlayStation 3

Follow the steps below to find your PlayStation 3 IP Address;

1. Select Settings

2. Select System Settings

3. Select System Information

4. The IP address will be displayed on this screen.

Sky Q TV Box

Follow the steps below to find your Sky Q TV Box IP Address;

1. Connect to the Wifinity PayG Network

2. On your Sky Q box, Select Settings

3. Select Status

4. Select Network Connection

5. Select Network Setup

6. Select Advanced Settings

7. IP Address should be displayed on the screen

Windows

Follow the steps below to find your IP address for your Windows device;

1. Hold down the Windows Key and Press ‘R’

2. In the Run box ask the user to type in ‘NCPA.CPL’

3. Right click on the Network Adapter the customer is using and click Status

4. Ask the user to click Details

5. The IP should be displayed here as ‘IPV4 Address’

Xbox 360

Follow the steps below to find your Xbox 360 IP Address;

1. Select Settings

2. Select System Settings

3. Select Network Settings

4. Select Wifinity’s SSID

5. Select Configure Network

6. IP Address should be visible on this screen

4. The IP address will be displayed on this screen.

Xbox One

Follow the steps below to find your Xbox One IP Address;

1. Press the Menu button on the Xbox One Control

2. Select Settings

4. Select Advanced Settings

4. The IP address will be displayed on this screen.

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Finding your MAC address

Android Phone

Depending on your device, attempt to follow one set of instructions listed below:

1. On the Home screen, tap the Menu button and go to Settings.

2. Tap About Phone.

3. Tap Status.

4. Scroll down to see your WiFi MAC address.

Or,

1. On the Home screen, tap the Menu button and go to Settings.

2. Tap About Phone.

3. Tap Hardware information.

4. Scroll down to see your WiFi MAC address.

Or,

1. On the Home screen, press the Menu key and select Settings.

(IMAGES NEEDED HERE)

2. Now select Wireless and network.

3. Select WiFi Settings. You will find the MAC address under the Advanced section.

Android Tablet

To locate the MAC Address of your Android tablet, follow these steps:

1. On the Home screen, tap the Andriod menu icon galaxy tab Menu key and go to Settings.

2. Scroll down and tap About Tablet then tap Status and then scroll down to view WiFi Mac address.

Apple TV

For some network configurations, you may need to know the Ethernet or Wireless ID* also known as a MAC address of your Apple TV. On Apple TV, you can find the network address using the following: Software version 1.x: Settings > About Software version 2.0: Settings > General > About The Apple TV network IDs (both Ethernet and wireless) can also be found on the UPC label on the Apple TV box. This is the same label that lists the serial number for your Apple TV.

(IMAGE HERE)

* What is the Ethernet or Wireless ID? The Ethernet or wireless hardware address (also called a Media Access Control address or an IEEE MAC address) is a number that uniquely identifies a computer that has an Ethernet (or wireless) interface. It is typically written as six hexadecimal numbers separated by periods or colons, for example, “00:80:0:2:20:ef”.

Blackberry Playbook

To locate the MAC address of your Blackberry Playbook, please follow these steps:

1. Tap Settings in the upper-right corner of the Home screen.

2. Select Wi-Fi on the left pane.

3. Toward the lower-left cornet, select the Wi-Fi logo with a question mark by it.

4. The Physical Address is displayed on the screen. That is the MAC address for your BlackBerry PlayBook.

BlackBerry smartphone

To find the Media Access Control (MAC) address of a Wi-Fi enabled BlackBerry smartphone, complete the steps below, according to the version of BlackBerry device software installed on the smartphone:

BlackBerry Device Software 4.5 to 5.0:

1. From the home screen, click Options > Status.

2. The WLAN MAC field displays the MAC address for the smartphone.

BlackBerry 6 to 7.1:

1. From the home screen, select Setup > Options > Device > Device and Status Information.

2. The WLAN MAC field displays the MAC address for the smartphone.

BlackBerry 10 OS:

1. From the home screen select Settings > Network Connections > Wi-Fi > Advanced.

2. In the Diagnostic Information drop-down, select Device Information.

3. The Physical Address field displays the MAC address for the smartphone.

Dazzle

To locate the MAC address on a Dazzle go to: Settings > More Settings > About Mediabox > Status > Wifi MAC address

Fire TV Stick

To find the MAC address for your Fire TV Stick go to; Settings > System > About

Google Chromebook

1. Click the network icon in the lower-right corner of your screen.

2. Select your network status from the menu that appears.

3. In the network menu that appears, click the “i” icon in the lower-right corner.

4. Your device’s MAC address is listed in the message that appears (e.g. 00:25:D3:39:EC:66).

Google TV

To find the MAC address of your Google TV go to:

1. Settings

2. Network

3. Status

4. Your MAC address will appear on the screen.

MAC addresses are made up of six two-digit hexadecimal numbers, separated by colons. For example, an Wireless card may have a MAC address of 00:12:34:56:AB:CD.

Hitachi Smart TV

To obtain the MAC address for your Hitachi Smart TV follow these steps:

1. Go to Network settings

2. Advanced

3. MAC address should be displayed at the bottom

Hudl Tablet

To locate the MAC Address on a Hudl Tablet, follow these steps:

1. Go to Settings.

2. Tap on About Tablet.

3. Tap on Status.

4. The WiFi MAC Address will be displayed here.

iPhone, iPad or iPod

To locate the MAC Address of your iPad, iPhone or iPod Touch, follow these steps:

1. Tap Settings

2. Select General

3. Then Select About

4. The Mac Address is listed as WiFi Address

Kindle / Kindle Touch / Kindle Paperwhite

To locate the MAC address of your Kindle / Kindle Touch / Kindle Paperwhite, please follow these steps:

1. Tap the Menu button on the home screen.

2. Select Settings.

3. Tap the Menu button again.

4. Select Device Info.

5. Scroll down to find the Wi-Fi MAC Address.

Kindle Fire / Kindle Fire HD / Kindle Fire HDX

To locate the MAC address of your Kindle Fire / Kindle Fire HD / Kindle Fire HDX, please follow these steps:

1. Tap the Settings icon on the home screen.

2. Tap on More.

3. Tap on Device.

4. Scroll down to find the Wi-Fi MAC Address.

Linux

To locate the MAC Address on a Linux OS Device using ifconfig command, follow these steps:

1. Open a terminal or console window.

2. In the window type ifconfig or sudo ifconfig

3. MAC address is marked as HWaddr and listed as six groups of two hexadecimal digits, separated by colon (:).

To locate the MAC Address on a Linux OS Device using ip command, follow these steps:

1. Open a terminal or console window.

2. In the window type ip link or sudo ip link

3. MAC address is marked as link/ether and listed as six groups of two hexadecimal digits, separated by colon (:).

Microsoft Xbox 360

There are two sub-contexts:

1. The 360 has been updated with the “New Xbox Experience” (NXE) dashboard. This is easily identifiable by the presence of avatars, the “Video Marketplace” with Netflix, and all-together different interface then previously.

2.The 360 has not been updated to the NXE and still runs the old 360 dashboard.

To locate the MAC Address of your Microsoft Xbox 360 (pre-NXE), please follow these steps:

1. Go right to reach the System “blade” of the Dashboard.

2. Select Network Settings.

3. Select Edit Settings.

4. Under Basic Settings check to make sure IP Settings is on Automatic.

5. Go right to get to the Additional Settings Tab.

6. Go down to select Advanced Settings.

7. Toward the bottom of the screen you should see the Wired MAC & Wifi MAC.

To locate the MAC Address of your Microsoft Xbox 360 (post-NXE), please follow these steps:

1. Scroll Down (if necessary) to “My Xbox”.

2. Go all the way to the right and select System Settings.

3. On the new screen, select Network Settings.

4. Select Configure Network.

5. Under Basic Settings, check to make sure IP Settings is on Automatic.

6. Go right to select the Additional Settings Tab.

7. Go down and select the second item Advanced Settings.

8. Toward the bottom of the screen you should see Wired MAC & WiFi MAC.

Microsoft Xbox One

To locate the MAC address of your Xbox One console when you are at initial set-up please follow these steps:

1. Attempt to connect to the Wifinity PayG network.

2. The connection will fail.

3. The MAC address will be located on this page where it says the connection has failed.

To locate the MAC address of your Xbox One console which has already passed the initial set-up, please follow these steps:

1. Navigate to the Settings page.

2. Select Network.

3. Select Advanced Settings.

4. MAC address will be listed next to MAC on the right hand side of the screen.

Nintendo 3DS

To locate the MAC address of your Nintendo 3DS, please follow these steps:

1. From the HOME menu, highlight and select the System Settings Icon.

2. Select “Internet Settings.”

3. Tap “Other Information.”

4. Tap “Confirm MAC Address.” Your system’s MAC Address will be displayed on the screen.

Nintendo DS

To locate the MAC Address of your Nintendo DS, you will need a WiFi-enabled game for the Nintendo DS, then follow these steps:

1. Go to the Nintendo WiFi Connection Setup in the game’s menu.

2. Select Options and System Information.

3. The MAC Address is displayed on the top line.

Nintendo Wii

1. From the HOME menu, highlight and select the System Settings Icon.

2. Select “Internet Settings.”

3. Tap “Other Information.”

4. Tap “Confirm MAC Address.” Your system’s MAC Address will be displayed on the screen.

Nintendo Wii U

To locate the MAC address of your Nintendo Wii U, please follow these steps:

1. From the Wii U Menu, select “System Settings.”

2. Using the Left Stick select the “Internet” icon and press the A Button.

3. Select “View MAC Address” and wait a moment for the MAC address to be displayed.

Now TV Box

Just turn the box over and you will see the (Wireless) wifi mac address underneath.

(IMAGE HERE)

OS X 10.4 and Earlier Mac Book

To locate the MAC Address of your Mac Book running OS X 10.4 or earlier, follow these steps:

1. Open System Preferences (from the icon in the Dock or from the Apple menu).

2. Select Network.

3. Select AirPort from the Show drop-down menu. The MAC address is listed as AirPort ID:

OS X 10.5 or 10.6 (Leopard or Snow Leopard) Mac Book

To locate the MAC Address of your Mac Book running Leopard (10.5) or Snow Leopard (10.6), follow these steps:

1. Open System Preferences (from the icon in the Dock or from the Apple menu).

2. Select Network.

3. Select AirPort from the left pane and then click the Advanced button.

4. The MAC address is listed as AirPort ID:

OS X 10.7 (Lion or Mountain Lion) Mac Book

To locate the MAC Address of your Mac Book running Lion or Mountain Lion (10.7), follow these steps:

1. Open System Preferences (from the icon in the Dock or from the Apple menu).

2. Select Network.

3. Select AirPort from the left pane and then click the Advanced button.

4. The MAC address is listed as WiFi Address.

Panasonic Viera TV

To find the MAC address of your Panasonic Viera TV go to

1. MENU and then

2. NETWORK then

3. Network status

MAC addresses are made up of six two-digit hexadecimal numbers, separated by colons. For example, an Wireless card may have a MAC address of 00:12:34:56:AB:CD.

Raspberry Pi

Almost without exception all devices that have a MAC address will have the address printed on the original packaging.

However, it may or not be on the product itself. On a Pi you can find its MAC address by looking in the following file:

/sys/class/net/interface-name/address

For example, you can display the address for eth0 using:

cat /sys/class/net/eth0/address

Alternatively, you can use the ifconfig command to display the address for all your adapters:

ifconfig

Or, you can be specific and just specify one adapter:

ifconfig wlan0

OS X 10.7 (Lion or Mountain Lion) Mac Book

To locate the MAC Address of your Mac Book running Lion or Mountain Lion (10.7), follow these steps:

1. Open System Preferences (from the icon in the Dock or from the Apple menu).

2. Select Network.

3. Select AirPort from the left pane and then click the Advanced button.

4. The MAC address is listed as WiFi Address.

Roku Digital Video Player

To locate the MAC Address on a Roku Digital Video Player, follow one of these steps:

1. On the back on your player— There will be a set of six 2-digit pairs separated by colons, e.g. 00:0D:0A:1H:3G:5C. One set is for the Ethernet connector and for the other for the wireless connector.

Or

2. Alternatively, from the Roku home screen, select settings -> player info. The addresses will be listed on-screen.

Samsung Galaxy S4 Smartphone

To locate the MAC Address on a Samsung Glaxy S4 Smartphone, follow these steps:

1. From the standby screen, tap Apps.

2. Select Settings.

3. Tap More at the top-right portion of the screen.

3. Select About phone or device.

4. Select Status.

5. Scroll down to Wi-Fi MAC Address.

Note: These steps may differ depending on the device you have. For more specific instructions, please refer to the documentation that came with your smartphone.

Samsung Galaxy S5 Smartphone

To locate the MAC Address on a Samsung Galaxy S5 Smartphone, follow these steps:

1. From the standby screen, tap Apps.

2. Select Settings.

3. Select About phone or device.

4. Select Status.

5. Scroll down to Wi-Fi MAC Address.

Note: These steps may differ depending on the device you have. For more specific instructions, please refer to the documentation that came with your smartphone.

Samsung Galaxy Tab 2

To locate the MAC Address on a Samsung Galaxy Tab 2, follow these steps:

1. From a home screen, select Apps Apps icon.

2. Note Located at the bottom when viewed in portrait or at the right in landscape.

3. From the Apps tab, select Settings.

4. Select About device.

5. Select Status.

6. Locate the Wi-Fi MAC address.

Samsung Galaxy Tab 4

To locate the MAC Address on a Samsung Galaxy Tab 4, follow these steps:

1. From the Home screen, select the app slider at the bottom-right portion of the screen.

2. Tap “Settings“.

3. Choose the “General” option at the top of the screen.

4. Scroll down on the left pane and select “About device“.

5. Choose “Status” on the right side.

6. The Wi-Fi MAC address will be displayed on the screen.

Samsung Smart TV

To find the MAC address of your Samsung Smart TV go to:

1. Select Network Settings.

2. Choose Network Status.

3. The MAC address is the first thing in the list.

MAC addresses are made up of six two-digit hexadecimal numbers, separated by colons. For example, an Wireless card may have a MAC address of 00:12:34:56:AB:CD.

Sony Playstation 3

To locate the MAC Address of your PS3, please follow these steps:

1. Navigate to System Settings.

2. Navigate to System Information.

3. The MAC Address is listed in System Information.

Sony Playstation 4

To locate the MAC Address of your PS4, please follow these steps:

1. Select Menu.

2. Navigate to Settings.

3. Navigate to Network.

4. Select View Connection Status.

5. Mac Address is listed as Wifi Address or MAC Lan.

Sony PSP

To locate the MAC Address of your PlayStation Portable (PSP), follow these steps:

1. Navigate to System Settings.

2. Navigate to System Information.

3. The MAC Address is listed in System Information.

Sony Xperia

To locate the MAC Address on a Sony Xperia phone, please follow these steps:

1. Home screen, go to Menu.

2. Settings.

3. About Phone.

4. Status.

5. Then scroll down until you see WiFi MAC Address

To find the MAC address of your TiVo box:

1. From the TiVo Menu, select Settings,

2. and then choose Phone/Network.

3. Your MAC address will appear on the page that opens.

MAC addresses are made up of six two-digit hexadecimal numbers, separated by colons. For example, an Wireless card may have a MAC address of 00:12:34:56:AB:CD.

Toshiba Smart TV

To find the MAC address of your Toshiba Smart TV go to:

1. Settings.

2. Preferences.

3. Network Setup

4. Advanced Network Settings (Green button)

MAC addresses are made up of six two-digit hexadecimal numbers, separated by colons. For example, an Wireless card may have a MAC address of 00:12:34:56:AB:CD.

Vizio Smart TV

To find the MAC address of your Vizio Smart TV:

1. Press Menu on the remote.

2. Use the arrow buttons to highlight the Network icon.

3. Press OK. The Network Connection menu displays.

4. Highlight Manual Setup and press OK. The IP Settings menu is diaplyed.

5. At the bottom of the menu the RJ45 MAC (Wired) and the Wireless MAC addresses are displayed

MAC addresses are made up of six two-digit hexadecimal numbers, separated by colons. For example, an Wireless card may have a MAC address of 00:12:34:56:AB:CD.

Windows 7 / Vista

To locate the MAC Address with Windows 7 or Vista, follow these steps:

1. Click the Wireless Network Connection icon from within your system tray (near the clock).

2. Select Network and Sharing Center.

3. Select View status.

4. Select Details.

5. The MAC address is listed as Physical Address:

Windows 8

To locate the MAC Address with Windows 8, follow these steps:

1. Press the Windows Start key to open the Start screen.

2. Type cmd and press Enter to launch the command prompt.

3. Type ipconfig /all into the command prompt.

4. The MAC address using a cabled connection is listed as Physical Address under Ethernet Adapter. For Wifi Mac Address Look for the Physical Address under Wireless Adapter.

5. Type exit and press Enter to exit the command prompt.

Windows Mobile Device

To locate the MAC Address on a Windows Mobile Device, follow these steps:

1. On Start, flick left to the App list.

2. Tap Settings, then About, then More info.

3. Note the MAC Address.

Windows XP / 2000

To locate the MAC Address with Windows XP or 2000, follow these steps:

1. Double-click the Wireless Network Connection icon from within your system tray (near the clock).

2. Select the Support tab.

3. Select Details.

4. The MAC address is listed as Physical Address.

[/fusion_tab][fusion_tab title=”Internet security” icon=””]

Internet security

How can I prevent computer viruses?

-Use anti virus protection and a firewall.

-Update your operating system regularly.

-Increase your browser security settings.

-Avoid questionable Web sites.

-Only download software from sites you trust.

-Practice safe email protocol.

-Don’t open messages from unknown senders.

-Immediately delete messages you suspect to be spam.

-Avoid free software and file-sharing applications.

-Get anti-spyware software protection.

How can I prevent malware infection?

-Just say “No!” to free software.

-Increase your browser security settings.

-Update your security patches regularly.

-Avoid questionable Web sites.

-Be suspicious of email and IM.

-Use public or multiple-user computers with extreme caution.

-Use a firewall.

-Use anti-virus protection.

-Use a good anti-spyware product, not a free one.

Who can I share my Wifinity login details with?

As a user, you should never share your account login details with anyone.

– Your subscription is for your personal use only. When you share your login details, you put yourself at risk of losing control of your subscription information. For example, other people may delete or change your saved information intentionally or unintentionally.

– You may be implicated in the actions of someone who uses your account, of which you may have no knowledge. As much as you may trust those who you would share your sign in details with, once your details are known by those other than you, there is no guarantee of your account security any more.

– Ultimately you could be held responsible for actions of someone you thought you could have trusted. I.e. fraudulent / criminal activity on-line.

Wifinity will fully comply with law enforcement agencies that approach us and request user details for subscribers who are alleged of fraudulent / criminal activity.

Why is internet security important?

The potential for the internet to be a valuable and fun resource for entertainment, making friends and learning is huge. But if you use the internet, you could be at risk of illegal activity or abuse – be it bullying, fraud or something more serious. Unlike seeing someone face to face, on the net, people aren’t always what they first seem.

In the same way you learn about safety when you leave the house, it is important to learn how to stay safe online. These are skills that will stay with you for life.

Some Golden Rules

-Don’t give out personal information such as your address or phone number.

-Don’t open emails or attachments from people you don’t know.

-Don’t become on-line ‘friends’ with people you don’t know.

-Never arrange to meet someone in person who you’ve met on-line.

-If anything you see or read on-line worries you, tell someone about it.

Identity Theft

The more information you make available on-line, the greater the risk of identity theft. It can be very tempting to post information about yourself on social networking sites, but you should never do it.

Personal information includes your:

-Email address

-Phone number

-Postal address

-Any banking information

The consequences of fraud can be huge, so you should be aware of the very serious risks. If someone steals your identity they can:

-Steal a lot of money

-Commit crimes that could put you in danger

-Commit crimes that you could get into trouble for

Protect yourself and your computer against on-line threats

Viruses

Viruses are destructive software that can run on your computer or device without you knowing. They spread through the internet and emails by copying themselves to documents and programmes on your computer. Viruses can cause damage by deleting files and can allow criminals to monitor your computer and steal personal information. They can slow down your computer and take days to remove.

Spy-ware

Spy-ware is software that’s often downloaded with other software, like music sharing software. It can allow criminals to scan your computer for information stored on it, install pop up advertisements, and let viruses through.

Botnets

A botnet is a network of virus-infected computers that are used together and can be remotely controlled. The attacker can then have access to the computers and use them for malicious activities such as sending spam. All this can be done without the computer users knowing what is happening.

Security measures you can take

-Using the most up-to-date version of your operating system

-Make sure you have a firewall in place

-Using up-to-date antivirus software

-Use strong passwords

-Always use secure sites

-Avoid disclosing personal information as much as possible

-Only open email attachments from people you know

-Be careful about sharing files and downloading software, as these can easily spread viruses and hide spy-ware

[/fusion_tab][fusion_tab title=”MOD virtual learning environment” icon=””]

MOD virtual learning environment

Which MOD Virtual Leaning Environment resources are available for free on Wifinity MOD locations?

As well as offering a paid service, we have been providing free access to the Defence Learning Portal for about two years, which has been a great success.

We also offer completely free access to over 350 websites covering a wide range news, training and educational topics, including the Defence Gateway and the Defence Learning Portal. The list of open access sites includes every single major on-line UK newspaper and BBC news as well as many other training resources and government organisations.

For the full list go to the MOD VLE Resources page.

[/fusion_tab][fusion_tab title=”Payment Queries” icon=””]

Payment Queries

Are my credit / debit card details stored securely?

Wifinity do not store any card details on it’s servers.

Your credit / debit card details are securely stored by our card provider with the highest safety and security standards set by the credit card industry. Our card provider is fully PCI compliant. (PCI DSS 1)

Link: https://wifinity.co.uk/?p=2559

Can I pay using someone else’s credit or debit card?

Yes, you may use someone else’s credit / debit card to pay for your subscription. You would however require their explicit permission prior to doing so.

So if you decide to use someone else’s card details, please note that you are associating and authorising the card for further use on it.

If your intention is to buy a subscription for one period, it will be your responsibility to ensure the subscription is cancelled (recurring packages) as the card owner may choose to reclaim additional subscription costs occurred back from you.

It will also be your responsibility to ensure the card details are removed from your account to avoid further use on it.

Link: https://wifinity.co.uk/?p=2626

Do I need to update my card details which is expiring soon?

Yes. New card details must be applied to ensure you receive continuous service. To do this:

1. Access the Wifinity Dashboard.
2. Sign in to your account if it has not automatically signed you in.
3. Click on the “My Package” tab.
4. Click on “Manage Cards”
5. Click on “Add new card”
6. Type in your new details.
7. Once your new details are applied delete your previous card and your new card will become the default card from which payments will be taken.

You can do this any time up to the day that your subscription is due to auto-renew.

Link: https://wifinity.co.uk/?p=2560

How do I update my credit card or debit card details on the Dashboard?

To do this:

1. Access the Wifinity Dashboard.
2. Sign in to your account if it has not automatically signed you in.
3. Click on the “My Package” tab.
4. Click on “Manage Cards”
5. Click on “Add new card”
6. Type in your new details.
7. Once your new details are applied delete your previous card and your new card will become the default card from which payments will be taken.

You can update your card details any time.

Link: https://wifinity.co.uk/?p=2561

Is payment taken the same day every month?

For MOD sites
No! Across our MOD sites our 4-week recurring package payment cycle charges every 28 days, so payment won’t be taken out on the exact same date of each month.

For Holiday Parks
No! Across our Holiday Park sites our fixed minimum term packages will recur every 4-weeks, so payment won’t be taken out on the exact same date of each month. Some long-term legacy packages may take payment on the same date every month. Please check your package

What do I do if I my card is lost or stolen?

First, report the loss or theft to your bank and the relevant authorities. Once you have been issued with a new card, update your details on the Dashboard:

To enter new card details:

1. Access the Wifinity Dashboard.
2. Sign in to your account if it has not automatically signed you in.
3. Click on the “My Package” tab.
4. Click on “Manage Cards”
5. Click on “Add new card”
6. Type in your new details.
7. Once your new details are applied delete your previous card and your new card will become the default card from which payments will be taken.

Link: https://wifinity.co.uk/?p=2562

Which method of payment do you accept?

Once you have completed your sign up, you will be redirected to our payments page.  Once payment is made you will have immediate access to your account.

We accept most major credit cards: Mastercard, Visa, American Express & Debit Cards

Link: https://wifinity.co.uk/?p=1662

Why can I not set-up a direct debit?

A Direct Debit is an authorisation from a customer that enables a company to take payments from their bank account every month on a specified date.

Our recurring subscriptions renew every 28 days, therefore payments won’t be taken out on the exact same date of each month, hence we use Continuous Payment Authority (CPA).

A Continuous Payment Authority (CPA) is an authorisation given by a customer to take payments for recurring subscriptions by credit or debit card. (Other names for CPA include “recurring transactions”,”continuous card payments”, ”recurring payments”, “continuous authority transactions” or “guaranteed payments”.)

Please note that customers can cancel their recurring payments/subscription at any time by contacting us.

Link: https://wifinity.co.uk/?p=2655

Why has my card failed to validate?

Validation is an instant process whereby we make sure that the credit/debit card details you have registered match those on the card you are in possession of by contacting the card issuer. This is done instantly and electronically as soon as you submit new card details.

The most common reasons for a failed debit/credit card validation are:

– Card number, expiry date or CVC number is incorrect
– Card issuer requires verbal authorisation from you
– Card is expired
– Insufficient funds
– Your card has been reported lost or stolen
– Inactive card or card issuer does not allow internet payments
– Card has reached the credit limit
– General decline by the card issuer
– Your card has been cancelled by the card issuer

In all cases, try using a different card and/or contact your card issuer.

If you are still having problems contact our support team on +44 208 090 1290 from the UK or +49 69 2222 8918 from Germany. You can also contact us by email.

Link: https://wifinity.co.uk/?p=2394

Why has my payment failed?

The most common reasons for a debit or credit card payment being declined is that your bank or card issuer have prevented the payment. Don’t worry, this doesn’t always mean that the money is not in your bank account.

Most banks have a number of safety measures in place to prevent fraudulent use. Your attempted payment may have triggered one of these measures.

The most common reasons why payment could fail are:

– Card number, expiry date or CVC number is incorrect
– Card issuer requires verbal authorisation from you
– Card is expired
– Insufficient funds
– Your card has been reported lost or stolen
– Inactive card or card issuer does not allow internet payments
– Card has reached the credit limit
– General decline by the card issuer
– Your card has been cancelled by the card issuer

Check with your bank and let them know that you are making a payment and the amount so that they can allow your card to make the payment.

If you are still having problems contact our support team on +44 208 090 1290 from the UK or +49 69 2222 8918 from Germany. You can also contact us by email.

Link: https://wifinity.co.uk/?p=2383

Why has my payment failed?

If a recurring payment attempt fails it means that the payment was not authorised by your card issuer. This could be for a number of reasons – perhaps the card details stored under your account are no longer valid (your card may have been cancelled), or there were not enough funds available on your card to cover the required amount at the time of the payment attempt.

Wifinity Recurring Payments system will try to take a payment for several days following a payment failure. If all attempts fail, no further attempts will be made and service may be disrupted until you:

1. Log in to the Wifinity dashboard and change your payment card details. Once you have done this, Wifinity will attempt to debit payment within 24 hours. A further payment will be taken every consecutive day for each outstanding unpaid subscription (for each scheduled payment that has been missed).

OR:

2. Contact us to have your card details updated. Once we have updated the details, we will attempt to debit payment within 24 hours.

If you are still having problems contact our support team on +44 208 090 1290 from the UK or +49 69 2222 8918 from Germany. You can also contact us by email.

Link: https://wifinity.co.uk/?p=2661

[/fusion_tab][fusion_tab title=”Technical” icon=””]

Technical

Can anyone else on the Wifinity network access the files on my computer or device?

No, our wireless network does not allow users to see any other computers or devices on the Wifinity network.

Link: https://wifinity.co.uk/?p=2300

CCan I connect multiple devices to one account?

Most packages come with 2 devices as standard with the option to upgrade to 5 devcies which can be used simultaneously. Simply go to the Wifinity Dashboard and login and select “My Package”. Click “Upgrade” and you will be able to add more devices and increase your speed.

Link: https://wifinity.co.uk/?p=1644

Can I connect my Sky HD Box?

Most users have no problems connecting their Sky Box’s to the Wifinity’s network and use the Sky on demand services successfully.

We have found that some older generation models in particular, models with external WiFi adapters may find, that connecting to the on demand services is not possible. This is unfortunately outside of our control.

As we do not restrict such devices on the Wifinity’s network, all new generation Sky HD Boxes are fully supported.

If you think you have an older generation Sky HD Box, it may be worth speaking to Sky and requesting a newer up to date model.

Link: https://wifinity.co.uk/?p=2750

Can I use a multiplayer video game server?

This sort of connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. Unfortunately we can only supply internet access and cannot allow devices to communicate with each other in this way as it would be a large security risk for our users. As anyone connecting to that access point would see each others devices, therefore this sort of setup will not work on the Wifinity Network.

Link: https://wifinity.co.uk/?p=2650

Can I use a wireless printer?

This sort of inter-device connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. Unfortunately we can only supply internet access and cannot allow devices to communicate with each other in this way as it would be a large security risk for our users. As anyone connecting to that access point would see each others devices, therefore a wireless printer will not work on the Wifinity Network.

Link: https://wifinity.co.uk/?p=2510

Can I use Apple Air Play?

This sort of inter-device connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. Unfortunately we can only supply internet access and cannot allow devices to communicate with each other in this way as it would be a large security risk for our users. As anyone connecting to that access point would see each others devices, therefore Apple Airplay will not work on the Wifinity Network.

Link: https://wifinity.co.uk/?p=2733

Can I use Google Chromecast?

Chromecast only works with networks which allow device to device communication. The Wifinity Network can only supply internet access and cannot allow devices to communicate with each other in this way, as it would be a large security risk for our users, therefore your Chromecast will not work properly on the Wifinity Network. We would be breaching our Terms of Use If we enable our network to allow devices to connect to each other.

Source: Google Support

Link: https://wifinity.co.uk/?p=2590

Can I use my own wireless router?

No, It would be against our Terms of Use if a device such as a 3rd party wireless router is being used that performs NAT, DHCP and/or connection sharing, consequently affecting other users on the Wifinity Network, As a result, your connection may be suspended without notice.

Please note: Wifinity cannot provide support for configuring 3rd party routers.

Link: https://wifinity.co.uk/?p=2509

Can I use wireless Speakers?

This sort of inter-device connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. Unfortunately we can only supply internet access and cannot allow devices to communicate with each other in this way as it would be a large security risk for our users. As anyone connecting to that access point would see each others devices, therefore wireless speakers will not work on the Wifinity Network.

Link: https://wifinity.co.uk/?p=2773

Can wireless broadband frequencies cause Interference with mobile network frequencies?

No! The frequencies are so different for Wireless broadband frequencies to interfere with GSM, 3G or 4G frequencies from mobile providers.

Frequencies that Mobile Phone providers use are: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz), GSM/EDGE (850, 900, 1800, 1900 MHz)

Frequencies that Wifinity equipment uses are: 802.11a/b/g/n/ac Wi-Fi (802.11n 2.4GHz and 5GHz)

As you can see there is a vast difference between these frequencies therefore wireless broadband frequencies can not cause Interference with mobile network frequencies.

Link: https://wifinity.co.uk/?p=2079

Do I need a WiFi Adapter? Where can I get one from?

Most new Laptops and Devices already have a Wireless Adapter installed. In order to connect to the Wifinity Network, all you will need to do, is turn on the WiFi function on the device and select the Wifinity PayG network.

*You may need to purchase a wireless adapter for older computers because In order to connect to the Wifinity wireless network, your desktop computer must have wireless adapter. This adapter can be internal or external, and there are pros and cons to both varieties. The most commonly used external WiFi adapters connect to the computer via a USB port while internal wireless adapters connect directly to the computer’s motherboard.

Users can purchase USB WiFi adapters in a wide range of shops, including electronics stores, office supply stores, and even mass merchandise stores. There are many companies that manufacture these adapters, so the selection may vary dramatically from store to store.

Although the prices of USB WiFi adapters vary from model to model, they are all fairly inexpensive and users should consider the features offered by each model before making a decision. For users who use both Mac and PC computers, look for models that offer drivers for both operating systems. This will allow users to use the same adapter on both operating systems, which will eliminate confusion and save time.

If possible, computer users should purchase USB WiFi adapters that support 802.11n WiFi as this is currently the fastest and most reliable type of wireless connection. It provides data transfer rates that are 10 times the speed of 802.11b and double the speed of 802.11g, as well as a wider range of connectivity. Although these adapters are usually more expensive than 802.11b and 802.11g adapters, the speed may appeal to some users.

There are a few additional factors users should consider before making a purchasing decision about USB WiFi adapters, including what type of security the device offers, what types of support the manufacturer offers, and how long the warranty period is. Although not of the utmost importance to most computer users, these factors could help users decide between comparable models.

USB WiFi adapter users may want to consider purchasing a USB extension cable for use with the wireless adapter, especially if the USB port is at the back of a computer as this could affect the antenna’s ability to pick up the wireless signal. Some models include an extension cable in case it is necessary, but the cable can easily be purchased separately as well, so this should not be the only deciding factor for computer users comparing USB WiFi adapter models.

*This response is designed to provide you with general information only and does not attempt to give you advice on any particular make or model or to recommend any particular make or model to you. If you have any doubt as to whether a particular make or model is suitable for you, you should contact Wifinity Support for advice.

Link: https://wifinity.co.uk/?p=2280

Do we block any ports?

No. We are an open network and do not block any ports. However, we do not allow peer2peer protocol (torrents).

Link: https://wifinity.co.uk/?p=2238

Does WiFi switch off when my device is locked or on standby?

When your device is locked or in standby your device would switch to your mobile data (3G or 4G) therefore you would continue to receive your mobile notifications. This would be the default settings on your device.

If you’d rather have WiFi on at all times on your Andriod device, simply set the WiFi sleep policy to “Never”

For Android 2.3 and earlier

1) Navigate to Menu > Settings > Wireless & Networks > Wi-Fi settings> and select the menu button again.
2) You’ll be prompted to either scan or select advanced. Select Advanced
3) Select Wifi sleep policy, and you will have a couple of options to select from. Choose Never.

For Android 4.0 (Ice Cream Sandwich) and later:

1) Navigate to Menu > Settings > WiFi and select the menu button again.
2) Select Options, Advanced
3) Set Keep WiFi on during sleep to Always

If your Wifi continues to switch off then disable the mobile data. This will ensure that you are connected via WiFi at all times.

iPhone / iPad with mobile data

This is how iOS is designed to function.

Wi-Fi will only stay on when the device is locked if any of the following are true:

a) Your device is plugged in to a power source.

b) Mobile data (3G or 4G) is disabled.

c) You are using an application in the background (e.g. Skype) that uses data.

Link: https://wifinity.co.uk/?p=2645

Having trouble with iMessage or FaceTime?

iMessage and FaceTime are wonderful, but can stop working at times, even though the internet is active and you can view websites. Usually when you update or restore your iPhone, iPod touch, or iPad to a new operating system, it stops working. This doesn’t mean there is something wrong with Wifinity’s service as such, but If you’re having trouble with iMessage or FaceTime, activating or simply won’t work, here are some things you can try!

Turn FaceTime or iMessage off and then back on in Settings:

1. Launch Settings by tapping the icon on the Home screen
2. Scroll down to Messages or FaceTime
3. Toggle the switch from on (green) to off (white)
4. Wait a minute
5. Toggle the switch back to on (green)
6. Wait for it to re-activate

Hard reboot your iPhone, iPod touch, or iPad:

1. Make sure you’re on Wi-Fi
2. Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device
3. Wait for the Apple logo to appear
4. If it still doesn’t work, repeat step 1 (turning FaceTime or iMessage off and on)

Reset network settings:

1. Launch Settings by tapping on the icon on the Home screen
2. Tap on General
3. Scroll all the way to the bottom and tap on Reset
4. Tap on Reset Network Settings

If it still doesn’t work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).

One of those, or a combination of them should get you going again. If you’re still having problems we suggest you contact Apple Support on 0844 209 0611 in the UK or 0800 6645 451 from Germany or on-line at Apple Support.

Link: https://wifinity.co.uk/?p=2666

I have a problem with my device and not Wifinity who can I contact?

If you are certain that the device you are using has a fault, it would be worth contacting the manufacturer directly.

*Below are contact details of some popular manufacturers.

PlayStation Support

Phone UK: 0844 736 0595

Phone DE: 0180-6000 106

Web: PlayStation Support UK

Email: networksupport@uk.playstation.com

Xbox Support

Phone UK: 020 7365 9792 or 0800 587 1102

Web: Xbox Support UK

Apple Support 

Phone UK: 0844 209 0611

Phone DE: 0800 6645 451

Web: Apple Support

Sony  Support (Phone / Tablet / TV)

Phone UK: 08705 237 237

Phone DE: +49 (0)211 993 342020

Web: Sony Phone & Tablet Support

Samsung Support

Phone UK: 0330 726 7864 (Customer Support)

Phone UK: 0845 6726 786 (Mobile/Smartphone Helpline UK)

Web: Samsung Support

LG  Support

Phone UK: 0844 847 5454

Web: LG Support UK

Blackberry  Support

Phone UK: 0800 096 2805

Web: Blackberry Support

Nokia Support

Web: Nokia Support

Hewlett Packard (HP) Support

Phone UK: 0844 369 0369

Web: HP Support

Dell Support

Phone UK: 0844 444 5818

Web: Dell Support

Acer Support

Phone UK: 0871 760 1000

Web: Acer Support

Toshiba Support

Phone UK: 0871 495 0730

Web:  Toshiba Support

Lenovo Support

Phone UK: 08705 500 900

Phone UK: 0844 249 1112

Web: Lenovo Support

*Where Wifinity have provided links to third party websites for further information, you should be aware that Wifinity is not responsible for the accuracy, availability or functionality of these sites, and thus cannot be held liable, directly or indirectly, for any loss however caused by your use of these linked sites. For full terms please see clause 5 Terms of Use.

Link: https://wifinity.co.uk/?p=2272

I’m getting an error message about a MAC address, what’s wrong?

1. This may indicate that you are using a device that has previously been registered to another account, in which case our customer service team who will be happy to update the information and attach the new device to your account.

2. It also may indicate that the MAC address is invalid, in which case please check to ensure the MAC address is correct.

Link: https://wifinity.co.uk/?p=1642

Is peer2peer / torrents allowed?

Unfortunately not. We found in testing that peer2peer downloads have an adverse effect on other customers on an open network like ours. And to allow it would make it easy for customers to breach our fair use policy, that states one customers activity can not effect others. Wifinity Terms

Link: https://wifinity.co.uk/?p=2187

Is WiFi a health hazard?

The UK Health Protection Agency website offers the following advice regarding WiFi networks at the time of writing:

“There is no consistent evidence to date that exposure to radio signals from Wi-Fi and WLANs adversely affects the health of the general population. The signals are very low power, typically 0.1 watt (100 milliwatts) in both the computer and the router (access point), and the results so far show exposures are well within the internationally-accepted guidelines from the International Commission on Non-Ionizing Radiation Protection (ICNIRP). Based on current knowledge and experience, radio frequency (RF) exposures from Wi-Fi are likely to be lower than those from mobile phones. Also, the frequencies used in Wi-Fi are broadly the same as those from other RF applications such as FM radio, TV and mobile phones.”

Source: UK Health Protection Agency

Link: https://wifinity.co.uk/?p=2517

My device does not have a browser, how do I sign up to your service?

If the device you are using does not have a browser, such as an Xbox, you will have to login using a device that does have a browser to the Wifinity Dashboard and click on the devices tab. Here you will be able to add the MAC address for your browerless device and ensure you select the correct device type such as Gaming Device or Smart TV. The MAC address can be found in the network setting of your device.

If you experience any difficulties please contact our Customer Service Team who will gladly assist you.

Link: https://wifinity.co.uk/?p=1650

Network disabled because Internet connection is slow error on Android devices

Some Android devices (most notably Samsung Galaxy S3 and S4) have a feature called “Auto network switch” that chooses the best network connection and switches to it. As our network requires internal authentication, this can sometimes lead to Android devices mistakenly deeming the network unstable or unslow and disconnecting from it. If you turn this feature off before starting Wi-Fi Setup, you should have no problem connecting to Wifinity.

To disable Auto network switch:

1. Open Wi-Fi Settings on your Android device

2. Press the Menu button and select Advanced

3. Uncheck “Auto network switch”

4. Go back to Wi-Fi Settings

5. Tap “Wifinity PAYG” in the networks list and choose “Connect”

This should allow you to connect and use our network without any problems.

Link: https://wifinity.co.uk/?p=2654

What is the bandwidth allocation tool do?

With the bandwidth allocation tool you can easily manage your internet connection’s bandwidth (speed) between devices through the Wifinity Dashboard. For instance if you have purchased a package with a 20mbps connection speed and you have 2 devices, our system will automatically split the connection speed to the devices, in this example each of the devices would be allocated 10mbps.

Although this is the default way our system allocates bandwidth to your devices, we give the users the ability to toggle how much bandwidth is allocated to each of the registered devices. I.e. today you may want all 20mbps allocated to 1 device but then later on you want to allocate 17mbps to one device and 3mpbs to the other. The user (you) have full control on how you allocate speed to the devices.

The bandwidth allocation tool can be found under the Devices Tab on the Wifinity Dashboard.

Link: https://wifinity.co.uk/?p=2430

Which web browsers are supported?

We see Google Chrome, Firefox, Internet Explorer & Safari are the most popular browsers today as such all these browsers have been tried and tested to work on the Wifinity Network.

safari-logointernet-explorer-logofirefox-logochrome-logo

*Where Wifinity have provided links to third party websites for further information, you should be aware that Wifinity is not responsible for the accuracy, availability or functionality of these sites, and thus cannot be held liable, directly or indirectly, for any loss however caused by your use of these linked sites. For full terms please see clause 5 Terms of Use.

Link: https://wifinity.co.uk/?p=2057

Why do I have low signal?

A weak Wi-Fi signal can reduce your available bandwidth and even cause connection problems.

  • Distance
    • One of the most common causes of a low Wi-Fi signal is the distance from the access point your device is connected too. Disconnect the WiFi and reconnect to establish a new connection to an access point closer to you.
  • Construction
    • If your Wi-Fi signal mysteriously drops off in certain rooms, it may be due to buildings construction. Especially thick walls can muffle Wi-Fi signals, as can certain types of construction materials. In some older buildings that contain plaster and lath walls, a metallic mesh inside the wall effectively disrupts any Wi-Fi signal passing through, significantly reducing the signal strength or blocking the signal completely.
  • Device Interference 
    • You may also find intermittent signal problems caused by interference from other, non-Wi-Fi devices. Wi-Fi operates in the 2.4 or 5 gigahertz band. Some common devices like cordless phones and some remote alarm products operate on 2.4 gigahertz band. When active, these devices can reduce your Wi-Fi signal strength due to interference. Additionally, microwaves can produce substantial interference in the frequency range used by wireless devices and can completely disrupt a Wi-Fi connection. Taking care to situate your wireless devices away from such interference can help improve signal strength.

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Troubleshooting

How can I resolve a 169.254 IP Address?

A 169 IP Address is when your device fails to receive an IP address from our server. There are multiple causes for this, including the way your device is configured.

In most cases by restarting your device (power off then on) usually resolves this issue.

If you have already tried this and still receive an 169.254 IP address, please contact customer services who will assist you in resolving this.

Link: https://wifinity.co.uk/?p=2625

How can I troubleshoot no connection issue?

If you are not able to connect at all but can see the Wifinity PAYG Internet network on your list of networks, please follow the steps below to try and resolve the issue.

– Restart your device
– Is your Signal Strength ok? (How many bars is your device getting)
– Test another web browser
– Test another Ethernet cable (for our cabled sites)
– If you have more than 1 Ethernet socket try another socket (for our cabled sites)
– If you are using Wireless, please ensure you are connecting to the wireless network called “Wifinity PAYG Internet”.If the above has been tested and you are still not able to connect, contact the Wifinity Support Team to investigate the issue further.

Wifinity Support email address: support@wifinity.co.uk

If you are based on one of your UK sites please contact us on +44 208 090 1290.

If you are based on one of our German sites please contact us on +49 69 2222 8918.

Link: https://wifinity.co.uk/?p=2514

How can I troubleshoot slow connection speeds?

Wi-Fi issues may be related to the network or they may be related to the Wi-Fi device joining the network. Usually, if other computers or devices are able to get on the Internet without issues, the problem may be with the device itself.

This article contains simple steps to help you try to address problems with your wireless connection. If your devices are dropping from the network or you’re having trouble keeping consistently connected, use these tips to address the issue.

A weak Wi-Fi signal can reduce your available bandwidth and even cause connection problems.

There are many factors can contribute to slow wireless Internet speeds. Below, you’ll find some troubleshooting steps to address this issue. After each step, be sure to run a speed test to see if your problem is resolved.

Step 1: Speed Test
Please ensure you are connected to the correct WiFi network. Run a speed test to record what speeds you are actually receiving. (Please ensure all your bandwidth is allocated to the device you are running the speed test on. To do this please visit your dashboard).

Step 2: Check Your Network
You can check the following factors that may influence your WiFi speeds:

Other Devices: The more devices that are sharing your Internet connection, the more bandwidth each is competing to use. Try allocating all the bandwidth to your device you are using to test the speed.
Distance from the Access Point: Your best signal is within about 125 feet within line of sight. Try moving your device to a different part of the room to see if your speeds improve.
One of the most common causes of a low Wi-Fi signal is the distance from the access point your device is connected too. Disconnect the WiFi and reconnect to establish a new connection to an access point closer to you.
Signal Obstacles: Access points are installed in a way to ensure your specific location is covered with adequate coverage. Try moving away from anything that might block its signal.
If your Wi-Fi signal mysteriously drops off in certain rooms, it may be due to buildings construction. Especially thick walls can muffle Wi-Fi signals, as can certain types of construction materials. In some older buildings that contain plaster and lath walls, a metallic mesh inside the wall effectively disrupts any Wi-Fi signal passing through, significantly reducing the signal strength or blocking the signal completely.
Time of Day: If you’re experiencing slow speeds during peak use times, check your speeds during a non-peak hour to see if they improve.
Other Sources of Interference: You may also find intermittent signal problems caused by interference from other, non-Wi-Fi devices. Wi-Fi operates in the 2.4 or 5 gigahertz band. Some common devices like cordless phones, microwaves and some remote alarm products operate on 2.4 gigahertz band. When active, these devices can reduce your Wi-Fi signal strength due to interference. Additionally, microwaves can produce substantial interference in the frequency range used by wireless devices and can completely disrupt a Wi-Fi connection. Taking care to situate your wireless devices away from such interference can help improve signal strength.
Step 3: Check Your Equipment
Check the following equipment-related issues:

Are you using an older device? Older devices use older wireless technology, which may actually affect the performance of all of your devices on the WiFi network.
Older devices may only operate on a 2.4ghz band compared to newer devices which can operate on 5ghz band.
Make sure that the network settings of your devices are correct.
If you’re experiencing slow speeds on one device, try resetting your device:

Unplug the power cord or remove the battery from the wireless device that is experiencing slow connection issues. Leave the power cord unplugged for about 30 seconds and then reconnect the power and reboot the device.
If you are using a wireless adapter on a device, such as a USB adapter for Ethernet or WiFi, unplug the adapter, wait approximately 10 seconds, and then plug it back in.
You can also reset the WiFi connection using your devices operating system.

If you continue to experience slow speeds at this point, please contact us with the following details.

Name of the location
Room/Caravan/ Pitch number/name
Your contact number and best time to contact you
Which device you ran the speed test on
Time and date tests carried out]
Signal Strength (how may bars showing on your wifi indicator on your device)
Share your speed test results. (you can copy the link from speedtest.net)
You can email us at support@wifinity.co.uk or call us on the numbers below.

If you are based on one of your UK sites please contact us on +44 208 090 1290.

If you are based on one of our German sites please contact us on +49 69 2222 8918.

Link: https://wifinity.co.uk/?p=2511

How do I use Speedtest.net on my Android or Apple device?

Speedtest.net have built free Android and iOS apps for using Speedtest.net on your mobile device. If you’re using one of those two devices, you can search for “Speedtest.net” on your app store or follow the appropriate link below:

Speedtest.net for Android
Speedtest.net for iOS

Link: https://wifinity.co.uk/?p=2742

How To Find the Default Gateway IP Address For Mac OSX 10.x?

1: First, click the Apple icon in the top left corner. From this menu, click “System Preferences”.
2: Next, click “Network”.

Your default gateway will appear next to “Router”

Link: https://wifinity.co.uk/?p=2770

How To Find the Default Gateway IP Address in Windows 7?

It shouldn’t take more than a few minutes to locate your default gateway IP address in Windows 7.

1. Open Control Panel in Windows 7. On most Windows 7 computers, that’s done via Start -> Control Panel.

2. With Control Panel now open, click on the Network and Internet link.

Note: If your Control Panel view is set to Small icons or Large Icons, you won’t see this link. Click on Network and Sharing Center instead and then skip to Step 4 below.

3. In the Network and Internet window, click on Network and Sharing Center at the top.

4. Click the Change adapter settings link on the left side of the Network and Sharing Center screen.

Note: Don’t worry, you won’t be making any changes to any of your Windows 7 network settings. All you’ll be doing is viewing the default gateway IP address, which is already configured.

5. Locate the network connection that you want to view the default gateway IP for. On most Windows 7 computers, your active network connection is probably the one called Local Area Connection or Wireless Network Connection.

Tip: Since Windows 7 can connect to multiple networks simultaneously you may see one, or even several, additional connections. If you have trouble figuring out which connection to use, change the window’s view to Details and find the connection that lists Internet or network access under the Connectivity column.

6. Double-click on the network connection, which should bring up a Local Area Connection Status or Wireless Network Connection Status dialog box. This window will have a different name if your network connection has a different name.

Note: If you instead get a Properties window for the connection, it means that the network connection you chose is not connected to a network and thus doesn’t have a current status to show you. Go back to Step 5 and look again for the right network connection.

7. With the connection’s Status window open, click on the Details… button.

8. In the Network Connection Details window, locate IPv4 Default Gateway under the Property column.

9. The IP address listed as the Value for IPv4 Default Gateway is the default gateway IP address your Windows 7 computer is using.

Important: If your network uses IPv6 instead of IPv4, your default gateway IP address will be listed next to IPv6 Default Gateway instead.

Note: If no IP address is listed under either Property, the connection you chose in Step 5 may not be the one your computer is using to access the network. Revisit that step and see if there’s another connection that’s active.

10. You can now see the default gateway IP address which you can provide to our support team when troubleshooting a connection problem you might be having.

Link: https://wifinity.co.uk/?p=2769

How To Find the Default Gateway IP Address in Windows 8 & 8.1?

It shouldn’t take more than a few minutes to locate your default gateway IP address in Windows 8.

1. Open Control Panel in Windows 8.

2. In Control Panel touch or click on the Network and Internet link.

Note: You won’t see this link if your Control Panel view is set to Large icons or Small icons. Instead, touch or click on Network and Sharing Center and move on to Step 4.

3. In the Network and Internet window, touch or click on Network and Sharing Center, most likely the link at the very top.

4. On the left margin of the Network and Sharing Center window, touch or click on Change adapter settings.

5. On the Network Connections screen, locate the network connection that you want to view the default gateway IP for.

Tip: On most Windows 8 computers, your wired network connection is probably labeled Ethernet, while your wireless network connection is probably labeled Wi-Fi.

Note: Windows 8 can connect to multiple networks at the same time so you may see several connections on this screen. Usually, especially if your network connection is working, you can immediately exclude any connection that says Not connected or Disabled. If you’re still having trouble determining which connection to use, change the view to Details and note the information in the Connectivity column.

6. Double-tap or double-click on the network connection. This should bring up an Ethernet Status or Wi-Fi Status dialog box, or some other Status, depending on the name of the network connection.

Note: If you instead get a Properties, Devices and Printers, or some other window or notification, it means that the network connection you chose does not have a status to show you, meaning it’s not connected to a network or the Internet. Revisit step 5 and look again for a different connection.

7. Now that the connection’s Status window is open, touch or click on the Details… button.

8. In the Network Connection Details window, locate either the IPv4 Default Gateway or IPv6 Default Gateway under the Property column, depending on which network type you’re using.

9. The IP address listed as the Value for that property is the default gateway IP address Windows 8 is using at the moment.

Note: If no IP address is listed under either Property, the connection you chose in Step 5 may not be the one Windows 8 is using to connect you to the Internet. Check again that this is the right connection.

10. You can now see the default gateway IP address which you can provide to our support team when troubleshooting a connection problem you might be having.

Link: https://wifinity.co.uk/?p=2768

How to perform a Ping Test Mac OS?

A ping test may need to be done in order to determine the status of your Internet connection. The test will allow you to directly communicate with a website using either its Domain Name (example: www.google.co.uk)

1. Click the Spotlight Tool in the top right hand corner of your screen
2. Type in Network
3. Choose Network Utilities from the list of available options and a new window will appear with a variety of network tools.
4. Select Ping from this list
5. Enter www.google.co.uk or your default gateway ip address into the text field and then choose the Ping button to begin the test.

How to Understand the Results of the Ping Test

1. If the ping test is successful, and you are able to communicate with the website, you will see the results. In particular, you should notice that each of the lines has information listed next to time. For example Time = 21 ms

2. Your ping test results can be understood as follows:

Ping Statistics: The test will “ping” the website 4 times. This row shows you how many times you were able to successfully reach the recipient website. If a “ping” is unable to reach the destination it will show up as lost. If your ping test is resulting in any lost packets the issue may reside with your Internet connection. Try pinging another website to confirm.

Approximate round trip: This row shows you how much time it took for your “ping” to reach the recipient. An average response time will be between 15 and 70ms (milliseconds). Responses above a few hundred milliseconds may indicate slowed network connectivity and could indicate connection issues with your Internet connection. Try pinging another website to confirm.

3. A successful ping test with reasonable ping times and no packet loss would indicate that you have an active internet connection. If you are unable to browse the web then your issue may instead lie with your Network Adapters, programs or malware (viruses) that are present on your computer, or the website that you are trying to reach. (Check firewall, antivirus software to ensure they are not blocking your access)

4. If you are not able to ping the website, then you will instead see a message saying that the ping test has Timed Out, or that the Destination was Unreachable, then this would indicate that you have no active connection present.

Link: https://wifinity.co.uk/?p=2695

How to perform a Ping Test on Windows?

A ping test may need to be done in order to determine the status of your Internet connection. The test will allow you to directly communicate with a website using either its Domain Name (example: www.google.co.uk)

1. Select the Start Menu or Start Orb at the lower left corner of your screen, then:

Windows 8: Press the Windows key on your Keyboard to open your Windows 8 Menu
Windows 7: Click on the Search Program and Files entry field
Windows Vista: Click on the Start Search entry field
Windows XP: Choose the Run command from the start menu

2. Type CMD into the text box (or at the Windows 8 Menu) and then select the Command Prompt program.

3. A black window will appear. This is the command window in the Windows operating system. You will not be able to use your mouse to manipulate this window.

4. Type ping www.google.co.uk or Ping followed by your default gateway ip address into this window and then press the ENTER key on your keyboard. This will begin a ping test which will attempt to communicate with the website you have entered (in this case, Google or your gateway ip)

How to Understand the Results of the Ping Test

1. If the test is successful you will see four lines which appear much like the picture below

2. Your ping test results can be understood as follows:

Ping Statistics: The test will “ping” the website 4 times. This row shows you how many times you were able to successfully reach the recipient website. If a “ping” is unable to reach the destination it will show up as lost. If your ping test is resulting in any lost packets the issue may reside with your Internet connection. Try pinging another website to confirm.

Approximate round trip: This row shows you how much time it took for your “ping” to reach the recipient. An average response time will be between 15 and 70ms (milliseconds). Responses above a few hundred milliseconds may indicate slowed network connectivity and could indicate connection issues with your Internet connection. Try pinging another website to confirm.

3. A successful ping test with reasonable ping times and no packet loss would indicate that you have an active internet connection. If you are unable to browse the web then your issue may instead lie with your Network Adapters, programs or malware (viruses) that are present on your computer, or the website that you are trying to reach. (Check firewall, antivirus software to ensure they are not blocking your access)

4. If you are not able to ping the website, then you will instead see a message saying that the ping test has Timed Out, or that the Destination was Unreachable, then this would indicate that you have no active connection present.

Link: https://wifinity.co.uk/?p=2692

Proxy server connection failed or Unable to connect to the proxy server

Are you receiving Error 130 (net::ERR_PROXY_CONNECTION_FAILED) Proxy server connection failed or Unable to connect to the proxy server?

Proxy settings are set from the customers end, and if this is the message you are receiving then it is likely you will need to remove the proxy settings on your device to get on-line.

There are three ways to get to these settings on Windows devices. Any one of these methods should get you back on-line.

Windows OS
1. Go to the start button and open the “Control Panel”
2. Change the view in the top right corner to ‘Large Icons’
3. Select ‘Internet Options’
4. Click the ‘Connections’ tab
5. Click ‘LAN Settings’
6. Untick the ‘Proxy Server’ option towards the bottom. Then Click ‘OK’ and Apply to save the setting.

From Chrome (On Windows)
1. Click the ‘Menu’ icon in the top right corner.
2. Select ‘Settings’
3. Click ‘Advanced Settings’
4. Under the ‘Network’ subheading click ‘Change Proxy Settings’
5. Click lick ‘LAN Settings’
6. Untick the ‘Proxy Server’ option towards the bottom. Then Click ‘OK’ and Apply to save the setting.

From Internet Explorer (Windows)
1. Click the ‘Settings’ cog icon in the top right corner.
2. Select ‘Internet Options’
3. Click the ‘Connections’ tab
4. Click ‘LAN Settings’
5. Untick the ‘Proxy Server’ option towards the bottom. Then Click ‘OK’ and Apply to save the setting.

Link: https://wifinity.co.uk/?p=2716

What is “ping”, “download speed”, and “upload speed”?

The ping is the reaction time of your connection–how fast you get a response after you’ve sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms).

The download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload, since the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps).

The upload speed is how fast you send data from you to others. Uploading is necessary for sending big files via email, or in using video-chat to talk to someone else online (since you have to send your video feed to them). Upload speed is measured in megabits per second (Mbps).

Link: https://wifinity.co.uk/?p=2741

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Best Performing Company. For incredible sales performance and growth.

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1000 Companies to inspire Britain

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Surrey Super Growth Awards

2019 Finalist. For our outstanding sales growth.