Help with billing

What to do if you have a question about your bill

Our customer services team can help with any billing question or problem, but take a look at the these common billing questions as you might find the answer you need:

How long is my contract?

We’re a bit different to other mobile or broadband providers where you usually sign up for 12 or 24 months:

  • We have short term, one-off plans that give you internet access for a set period of time e.g. 1 day or 1 week. These start from when you complete the purchase, and will expire after that amount of time.
  • We also offer Monthly subscriptions that have recurring payments that save you having to keep buying the same plan for when you want to use our service for an extended period of time.

Can I cancel my plan?

With our short term plans you pay in advance for the period of time that you want to use for, and it will expire after that time, so there is nothing to ‘cancel’ – you plan will just naturally end. For our monthly plans, simply use the cancel option on the My Account pages and your next scheduled payment will not be taken. You can continue to use the service until the end of your current month.

When does my plan start?

As soon as you complete your purchase you will be able to use our service. Regular subscription payments will recur on the stated duration after this starting day.

How can I update my payment details?

If you need to update or change the details for your recurring subscription payment method, you can do this on the My Account pages

Need More Help?

If you cannot find the answer to your query above, you can always contact our Customer Service Team who will be happy to help

Tel: +44 (0) 208090 1290 | Email:

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