How to change or stop your service

What to do if you want to change or cancel your subscription

Upgrade your package  

Log into the My Account pages: :

  1. Select ‘Manage your plan’,
  2. Select upgrade and purchase 
  3. You can add device to plan through the add devices tap which will tell you how many devices you can add

All upgrades and add-ons are effective immediately after purchase  

Cancel you recurring subscription – MOD

To cancel your recurring subscription please call +44 208 090 1290.

Cancel you recurring subscription all other customers

Log into the My Account pages: 

  1. Click on the ‘Manage Your Plan’ tab  
  1. Select the ‘Cancel My Wifinity Service’ button 
  1. Then select a reason for leaving and submit 
  1. The system will cancel your subscription. You will then receive on-screen confirmation that this has been done. 

When you cancel, your account will continue to be active until the end of the current subscription period. It will stop any future payment from being taken, and you will still be able to access your subscription until end of then.  The time and date of when the service will be stopped is displayed on your dashboard. 

Please Note: If you do not select a reason for canceling, the subscription will not be cancelled. 

If you are not able to cancel your request, please contact our Customer Service Team. 

Wanting to cancel your Optify or Media Force subscription? You can simply log into the relevant dashboard and cancel through there – for Optify customers click here, and for Media Force customers click here.  

Need More Help?

If you cannot find the answer to your query above, you can always contact our Customer Service Team who will be happy to help

Tel: +44 (0) 208090 1290 | Email:

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