What to do if you have patchy connectivity

Fixing an intermittent service issue

If you have a low or fluctuating WiFi signal, one of the most common causes is the distance from the access point your device is connected to. Disconnect and reconnect the WiFi and establish a new connection to make sure you are connecting to the access point closest to you and see if anything improves.

If your WiFi signal drops off in certain rooms, it may be due to the buildings construction. Thick walls can impact WiFi signals, as can certain types of construction materials. In some older buildings that contain plaster and lath walls, a metallic mesh inside the wall effectively disrupts any WiFi signal passing through, significantly reducing the signal strength or blocking the signal completely.

You may also find intermittent signal problems caused by interference from other, non-WiFi devices. WiFi operates in the 2.4 or 5 gigahertz band and unfortunately so do things like cordless phones, microwaves and some remote alarms. When active, these devices can reduce your WiFi signal strength due to interference. Try moving away from these appliances to avoid any possible interference.

If you are still having problems, get in touch with our customer services team who can try an help.