From iOS/iPad OS 14 (Apple) and Android 10 (Andriod), Randomised MAC/Private Wi-Fi is on by default.
When the Randomised MAC/ Private Wi-Fi Address setting is enabled, a unique MAC address is generated for each network connection.
To access the Parkdean Wi-Fi, you must first connect to the Parkdean Wi-Fi using your actual MAC address. Disabling this setting ensures connection with the genuine MAC address. However, it’s vital to disable it for both networks for it to work.
The Parkdean Wi-F is configured to permit only devices that have initially connected to the Parkdean Customer with the real MAC address. If you are using a randomised MAC address on either of these networks, they won’t match against both Parkdean Customer and Parkdean Wi-Fi, causing the password to be rejected.
By turning off this setting for both networks, the MAC addresses align, allowing successful authentication on the Parkdean Wi-Fi. This ensures devices can communicate seamlessly within the Parkdean Wi-Fi.
Note: Apple devices display ‘Private Wi-Fi Address’, Android devices display MAC Address.
How to turn off private Wi-Fi for iPhones
- Go to Settings
- Select Wi-Fi
- Click the “i” symbol
- Turn the ‘Private Wi-Fi address’ off and confirm
How to turn off hardware address for Android phones
- Go to Settings
- Open the list of networks (the Wi-Fi page)
- Click the settings icon to the right of our network and click advanced
- If there is no settings option, instead hold down the network name
- Please can you ensure that your MAC address type is set to ‘Phone’