Guest WiFi That Drives Up Customer Satisfaction
Great WiFi is a huge driver of customer satisfaction and can make or break your guest’s holiday. We’ve extensive experience working with the biggest names in the holiday sector, including Parkdean Resorts and Butlins, and have seen first-hand the difference it can make.
We don’t do one-size-fits-all—instead, we will design a bespoke network that meets the needs of you and your guests, taking into account the quirks and unique features of your site. We’ll make sure your network reaches every cabin, caravan, and corner of your property, and with secure Home Networking, the whole family can stay connected.
And with white-labelled branding and 24/7/365 UK-based customer support, we’ll provide the great service your customers expect from your brand.
- Can WiFi help boost my customer satisfaction score?
- Can you install the service without disrupting my guests?
- Can I use WiFi to help manage my property?
- How does the commercial model work?
Happy campers, rising scores
When customers can keep up to speed with their digital life, they can truly relax and enjoy their stay without feeling like they’re missing out. Wifinity offers a home-from-home broadband service.
Guests can get the fast speeds they need for the whole family to connect their devices to stream movies or enjoy online gaming and for those wish-you-were-here video calls to friends and family. And owners staying for longer periods can set up their Smart devices like Hive, Alexa and TVs on their own private network.
Disruption? What disruption?
We’ll work with you to plan our installation at a time that works for you to have the least impact on your operation, and we work hard to be in and out as quickly as possible.
Very little work needs to be done inside guest accommodation, but when we do need access, we’ll talk with owners and arrange the best time for us to visit.
We’ll also do our best to make sure our equipment is as discreet as possible to protect the attractiveness of your property.
One network, many uses
Our network is designed to work seamlessly with third-party systems and applications.
Your park managers can control your CCTV and ANPR, security and environmental systems, and put your WiFI to work for you.
Through revenue share agreements and personalised customer offers, combined with park activity bookings and mobile Point of Sale, your new WiFi can boost your bottom line, too.
In addition, by collecting anonymised footfall and customer behaviour data, you can gain key insights and get to know your customers better.
Flexible commercial models
We have a range of commercial models to suite your needs. Either we can design and install the network for you to then own the assets, or we can retain ownership of the hardware and move to an OPEX model.
You can choose to provide complementary WiFi, ask guests to pay for access or use a hybrid model where they pay to upgrade from a free service. Where guests pay, we manage the whole purchase journey, including securely handling payment details, so you don’t have to.
Download our latest report, exploring guest WiFi experiences and expectations at Holiday Parks
Working With the Biggest Names in the UK Holiday Industry
We’re proud to work with some of the most recognised names in the industry including Bourne Leisure, Parkdean and Haven. With our experience and flexibility, we’ll work with you to create an outstanding customer experience.
Peak network usage
No. of customers across the UK
Trust Pilot score
Testimonials
Service Features
Home networking
Guests can enjoy the reach and simplicity of public WiFi with the privacy and security of traditional home broadband. With their own private network, they can stream their favourite content to their TVs, or ask Alexa for the latest weather forecast.
Direct to Van
We use a combination of wired and wireless solutions including Direct To Van, which means even if you move your accommodation around your site, your guests will always stay connected.
Our Partnerships & Accreditations
