Sector: Defence

What to do if you have a question about your bill Our customer services team can help with any billing question or problem, but take a look at the these common billing questions as you might find the answer you need: How long is my contract? We’re a bit different to other mobile or broadband […]

A number of different factors that can contribute to slow wireless Internet speeds such as: Some things to try to improve your speed: Turn your Wi-Fi off/on – the device might re-connect to a different Access Point that is closer to you. Turn off/on your device – sometimes there are problems on you device that are […]

To use our service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time.

You can log on to your account https://hotspot.wifinity.com/v2/#/login

The price of the plans depends on the type of service and your location. Generally our plans are either paid subscription, where you can buy access for a period of time, or access will be included as part of the wider service for where you are.

What to do if you want to change or cancel your subscription Upgrade your package   Log into the My Account pages:  All upgrades and add-ons are effective immediately after purchase   Cancel your recurring subscription – MOD To cancel your recurring subscription please call +44 208 090 1290. Cancel your recurring subscription – all other customers Log into the My Account […]

How find or reset your sign in details If you aren’t able to log into your account because you forgot your username or password, it is easy to find these details again. There are three different ways that you can do this which you can read below. Your username is the email address you used […]

To use your service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time. To identify devices we use the MAC address, a short […]

A MAC address is a short set of numbers and letters that is unique to your device. Our network can see your MAC address if it has been added to your account it will be put straight on to the internet.