Sector: Defence
Keeping the Forces connected – on or off duty
Android and Apple devices sometimes can’t connect
Some Apple and Android devices have a setting called ‘Private Wi-Fi’. This is designed to prevent some public WiFi networks that you haven’t signed up to from recognising your phone. Unfortunately it also makes it harder for you to connect to WiFi networks (like ours) that you want to use regularly because your phone appears […]
I can’t seem to make a new account after cancelling a previous subscription
When you cancel your WiFi subscription your account still remains with Wifinity. So, all you need to do is log back in again with your old details. Can’t remember your password? Follow our instructions to reset your password or contact our Customer Service Team.
How do I cancel my subscription?
If you would like to cancel your subscription please contact our Customer Service Team on +44 (0)20 8090 1290.
How fast is the service?
On the Wifinity sign up page you will notice a speed checker. You can use this to check your speeds before buying a plan when you’re on site. Please note that if you’re buying a subscription through the Wifinity.co.uk/get-online page there isn’t a speed checker available.
Can I take my subscription with me when I move to a new site?
Yes you can. Your Wifinity account can be taken to any site where we have coverage. You find a list of all of these sites by visiting our Get Online Page (How to get online – Wifinity)
If I get deployed or I’m going to on leave can I pause subscription?
Yes, if you’re on a monthly-recurring plan you can pause your subscription if you’re being deployed or going on leave. You can pause for a minimum of one week and maximum of 8 months up to twice in a year. On the date you’ve selected your Wi-Fi will automatically resume. If you are mid-way through […]
I’ve been sent an email about Home Networking. What is it?
Our Home Networking feature means that your devices are all linked together on your own private network. Once you’re online you need to switch to the Home Network Wi-Fi and log in with the details you were sent.
How do I sign up to use the Wifinity internet service?
You can buy a WiFi one-off pass or recurring subscription on or off base. On base Open up your WiFi settings and look for the Wifinity network name ‘Wifinity PAYG’. When you click to connect to the network you should then see a page showing you the plans that are available to you. If you […]