How can I upgrade my internet to a faster speed?
You can upgrade your service at any time by visiting My Account. The difference in price, between your old package and the package you are upgrading to, will be charged at the time of upgrade. You will then be charged the new amount on your next billing date (your original billing date).
Connecting your Xbox 360
Step 1 From the Xbox Home screen and using a controller, push up on the left thumb-stick to highlight the list of pages, then push right to move to the settings page. Step 2 When you reach the settings page, use the thumb-stick to highlight the System item and press A to select. Step 3 In the System Settings menu that […]
Will I need a phone line?
You don’t need to have a separate telephone line (or pay line rental) to get Optify home fibre broadband. Optify uses the latest fibre optic technology, meaning you don’t need a landline. Also, in some locations, you can choose to have Optify’s phone service as well as broadband. The phone service is what’s know as […]
When will I get my Optify home fibre broadband?
If your home doesn’t already have an Optify Home Hub, you will need to arrange for one of our engineers to set up our service. Our engineer will visit your place to install your new Optify fibre broadband service at a date selected by you. Unlike many other fibre broadband providers, you won’t have to […]
What will it cost for installation and setup?
With Optify Home Fibre, you won’t pay any installation or setup charges. Our ultrafast fibre broadband comes complete with professional installation by one of our friendly and experienced engineers. Refer to your Home Hub user guide to get started. If you have any questions, simply contact our Customer Care team anytime.
Setting up an Ethernet connection
1. Connect to the Ethernet socket Using an Ethernet cable, connect one end to the socket and the other to the Ethernet port on your computer. 2. Optify sign in screen Depending on your device, the Optify sign in screen may appear in a window automatically. If not, just open your web browser and attempt […]
Setting up a Cisco phone
1. Check connections on the Cisco telephone Ensure that there is an Ethernet cable connecting the phone’s 10/100 SW port to the wall socket. 2. Connect to the Ethernet socket Using an Ethernet cable, connect one end to the PC 10/100 port on the back of the phone and the other to the Ethernet port […]
Connecting your Playstation 4
Step 1 From the Home screen, press the up button on the controller to move to the Function screen. Step 2 On the Function screen, use the down directional buttons to highlight the Settings item and press X to select it. Step 3 In the Settings menu that appears, use the directional buttons to highlight the Network item and press […]
Connecting your Nintendo Wii U
Step 1 After turning on your Wii U, select your user from the User-Selection screen by touching its icon using the Wii U GamePad. Step 2 On the Wii U Menu, touch the System Settings icon. Step 3 On the System Settings menu, touch the large Internet icon, it is the first option displayed. Step 4 On the Internet settings menu, […]