Sector: Retirement Communities

Connecting residents and supporting operators in retirement communities

How do I set up an email account?

You can set up an email account using one of the many popular services such as Google Mail (commonly known as Gmail), Outlook and Yahoo.

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Why do I need an email to sign up to the Wi-Fi service?

An email address is required to verify your identity and to provide a means of communication. It also serves as a way to recover lost passwords or to confirm important account information.

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What is a Personal Network Key?

A Personal Network Key allows you to establish a secure connection and prevent unauthorised access to your Wi-Fi network – which is why you don’t share it with people you wouldn’t trust.

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What is a browser?

A browser is a programme such as Chrome, Firefox, Microsoft Edge, Internet Explorer, Safari etc. that provides a way to look at the information on the World Wide Web. This could include web pages, videos and images.

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I’ve got a visitor. How do they get online?

Feel free to give your visitors your Personal Network Key if you trust them. Please don’t give it to other residents though. Or, if your visitors need to get online quickly, they can use the ‘Anchor-Guest‘ network. As our services requires you to have an email address, you may need to the the guest network […]

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How do I connect other devices like my Smart TV or Alexa?

Select ‘Anchor-Resident‘ and enter your Personal Network Key.

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