Sector: SFA Broadband

You need to have had a router installed by one of our engineers to connect to the broadband in your Service Family Accommodation. If you haven’t done this yet contact 020 8129 4722 or email sfa@wifinity.co.uk Getting online at Vine Close To open an account and purchase a subscription, follow these simple steps: You will […]

Unfortunately your Wi-Fi will only work inside of your own home.

FTTP means the fibre optic cable runs directly to your home. FTTC means the fibre goes to a cabinet in your neighbourhood, with the final stretch using traditional copper wires, which provides a more unreliable and slower connection.

If you need to reschedule or cancel your installation appointment, you can call our customer service team on 020 8129 4722. Alternatively, you can email us at forcesfibre@wifinity.co.uk.

Our engineer will usually need access to the rooms where our fibre equipment and router/mesh nodes will be located. To ensure full Wi-Fi coverage of your home, testing will need to be carried out and therefore access to all rooms would be required.

Our installation engineer will be able to answer any questions or advise on any issues. Our customer services team is also on hand to help you.

The installation is free, and the equipment remains the property of Wifinity.

Wifinity SFA Broadband does not provide a landline telephone connection currently.

You will be provided with our WiFi router which is a WiFi6 capable router.