Support Article Group: Account Management

How find or reset your sign in details If you aren’t able to log into your account because you forgot your username or password, it is easy to find these details again. There are three different ways that you can do this which you can read below. Your username is the email address you used […]

The device you first use to sign up with will automatically be added to your account. To add further devices you need to go to the My Account portal and add them using each devices MAC address to identify it.

To cancel your account please contact a member of our Customer Service team and they will close your account for you.

Once you are in My Account, you can do the following:

If your new site has the Optify service, then you can continue to use your existing sign in details and use your Optify account with no disruption. Please remember to update your contact details in My Account once you have moved.

You can use the password reset function here. You will then need to go into your email to receive the new password.  Alternatively, just contact Customer Care and they will do the rest.

You can do this by changing it in My Account or simply by contacting Customer Care.

To view and manage your account, visit My Account at myaccount.optifyyourworld.com.

You can upgrade your service at any time by visiting My Account. The difference in price, between your old package and the package you are upgrading to, will be charged at the time of upgrade. You will then be charged the new amount on your next billing date (your original billing date).