Support Article Group: Account Management

Yes, if you’re on a monthly-recurring plan you can pause your subscription if you’re being deployed or going on leave. You can pause for a minimum of one week and maximum of 8 months up to twice in a year. On the date you’ve selected your Wi-Fi will automatically resume. If you are mid-way through […]

To use our service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time.

You can log on to your account https://hotspot.wifinity.com/v2/#/login

What to do if you want to change or cancel your subscription Upgrade your package   Log into the My Account pages:  All upgrades and add-ons are effective immediately after purchase   Cancel your recurring subscription – MOD To cancel your recurring subscription please call +44 208 090 1290. Cancel your recurring subscription – all other customers Log into the My Account […]

How find or reset your sign in details If you aren’t able to log into your account because you forgot your username or password, it is easy to find these details again. There are three different ways that you can do this which you can read below. Your username is the email address you used […]

The device you first use to sign up with will automatically be added to your account. To add further devices you need to go to the My Account portal and add them using each devices MAC address to identify it.

To cancel your account please contact a member of our Customer Service team and they will close your account for you.

Once you are in My Account, you can do the following:

If your new site has the Optify service, then you can continue to use your existing sign in details and use your Optify account with no disruption. Please remember to update your contact details in My Account once you have moved.