Support Article Group: Account Management
Managing your online account
I have forgotten my username and/or password. What do I do?
You can use the password reset function here. You will then need to go into your email to receive the new password. Alternatively, just contact Customer Care and they will do the rest.
How do I reset my password?
You can do this by changing it in My Account or simply by contacting Customer Care.
How do I access the account management portal?
To view and manage your account, visit My Account at myaccount.optifyyourworld.com.
How can I upgrade my internet to a faster speed?
You can upgrade your service at any time by visiting My Account. The difference in price, between your old package and the package you are upgrading to, will be charged at the time of upgrade. You will then be charged the new amount on your next billing date (your original billing date).
Contact Park Connect’s Wi-Fi Support Team
Email: [email protected] Call us on: 0203 764 7499 (08:00 – 23:00 7 days a week) 24/7 support Live chat: Click Chat on the bottom right corner of your account. Our Mission Make your Wi-Fi Great! Our team is the best in the business. We have been connecting millions of people to what’s important to them […]
Refunds and cancelling a subscription
1. Refunds You must contact the Park Connect Customer Service Team for all refund related enquiries. Only the person named on the account (account holder) can request a refund. Get In Touch 2. Cancelling a subscription on the Standard Park Connect (free) Wi-Fi service N.B. Once cancelled you will see the page for all Wi-Fi […]
Forgotten your Username and Password?
1. You will need to contact the Customer Service Team if you have forgotten the username for your online Wi-Fi account. Get in touch Do not create a new account or a second account as a workaround to forgetting your username. This is because your devices may still be linked to the first account that […]
Changing from a Standard free plan (Park Connect) to a paid Premium plan (Park Connect+)
To change from Standard free plan on the Park Connect service to a paid Premium Plan on the Park Connect+ service you must cancel the Standard free Park Connect plan first. Once cancelled you will see the landing page for all Wi-Fi plans and will be able to select a Premium Plan Park Connect+ plan. […]