Support Article Group: Account Management

Email: support@wifinity.co.uk Call us on: 02080 901 290 (08:00 – 23:00 7 days a week) Live chat: Click Chat on the bottom right corner of your account. 24/7 support Our Mission: Make your Wi-Fi Great! Our team is the best in the business. We have been connecting millions of people to what’s important to them […]

1. Refunds You must contact the Park Connect Customer Service Team for all refund related enquiries. Only the person named on the account (account holder) can request a refund. Get In Touch 2. Cancelling a subscription on the Standard Park Connect (free) Wi-Fi service N.B. Once cancelled you will see the page for all Wi-Fi […]

1. You will need to contact the Customer Service Team if you have forgotten the username for your online Wi-Fi account. Get in touch Do not create a new account or a second account as a workaround to forgetting your username. This is because your devices may still be linked to the first account that […]

To change from Standard free plan on the Park Connect service to a paid Premium Plan on the Park Connect+service you must cancel the Standard free Park Connect plan first. Once cancelled you will see the landing page for all Wi-Fi plans and will be able to select a Premium Plan Park Connect+ plan. 1. […]

To manage your online account follow these steps. Click Log In and then enter the email address and password for your Wi-Fi account