Support Article Group: Billing & payments

At some sites, streaming or gaming may not always be possible due to their geographical location or limited broadband capacity. We don’t restrict these services unless requested by the venue management however, they may be restricted by the content provider.

We would not expect this to happen, and we actively monitor all payments made to our system. If it does occur, we will refund the extra payment as soon as possible once we become aware of it. We also double-check for any duplicate payments via regular monthly review. As a precaution, when making a payment, […]

What to do if you have a question about your bill Our customer services team can help with any billing question or problem, but take a look at the these common billing questions as you might find the answer you need: How long is my contract? We’re a bit different to other mobile or broadband […]

The price of the plans depends on the type of service and your location. Generally our plans are either paid subscription, where you can buy access for a period of time, or access will be included as part of the wider service for where you are.

Yes, you can. Just contact Customer Care when you get into the new building so we can update your contact information.

Unfortunately this is not possible. We could, however, take a payment from a friend or family member and you could pay them back later.

You will need to give us a minimum of 30 days’ notice if you want to cancel. If you are still within your contract period, you will be liable to pay an Early Termination Fee. Details of these and other charges can be found here.

There is no notice period. We will just cancel the account on your next billing date. You need to be aware of your billing date, and make sure you cancel before this date if you are leaving a day or two after the billing date; otherwise, you will be charged again for a full month. You always pay in advance so you are never in a […]

Just contact Customer Care and they will update your details.