Support Article Group: Signing Up And Getting Connected

When you cancel your WiFi subscription your account still remains with Wifinity. So, all you need to do is log back in again with your old details. Can’t remember your password? Follow our instructions to reset your password or contact our Customer Service Team.

Our Home Networking feature means that your devices are all linked together on your own private network. Once you’re online you need to switch to the Home Network Wi-Fi and log in with the details you were sent.

You can buy a WiFi one-off pass or recurring subscription on or off base. On base Open up your WiFi settings and look for the Wifinity network name ‘Wifinity PAYG’. When you click to connect to the network you should then see a page showing you the plans that are available to you. If you […]

To use your service, you need to tell us which of your devices (e.g. phone, laptop, tablet) you want to use. When our network “sees” these devices it will just let them straight onto the network, so you don’t need to sign in every time. To identify devices we use the MAC address, a short […]

A MAC address is a short set of numbers and letters that is unique to your device. Our network can see your MAC address if it has been added to your account it will be put straight on to the internet.

You can set up an email account using one of the many popular services such as Google Mail (commonly known as Gmail), Outlook and Yahoo.

An email address is required to verify your identity and to provide a means of communication. It also serves as a way to recover lost passwords or to confirm important account information.

A Personal Network Key allows you to establish a secure connection and prevent unauthorised access to your Wi-Fi network – which is why you don’t share it with people you wouldn’t trust.