Support Article Group: Signing Up And Getting Connected

Step 1 From the Home screen, press the up button on the controller to move to the Function screen. Step 2 On the Function screen, use the down directional buttons to highlight the Settings item and press X to select it. Step 3 In the Settings menu that appears, use the directional buttons to highlight the Network item and press […]

Step 1 After turning on your Wii U, select your user from the User-Selection screen by touching its icon using the Wii U GamePad. Step 2 On the Wii U Menu, touch the System Settings icon. Step 3 On the System Settings menu, touch the large Internet icon, it is the first option displayed. Step 4 On the Internet settings menu, […]

Step 1 From the Wii Menu and using the Wii Remote, point to the Wii Options button in the bottom left corner of the screen and press the A button on the Wii Remote to select it. Step 2 In the Wii Options screen, point to the Wii Settings item and press A to select. Step 3 In the […]

You should use our postcode checker to see whether your building has Optify. Go here to see if you can get Optify. If your building doesn’t have Optify, why not give us a call on 0333 308 0080 or speak to your building’s managing agents.

Our Home Fibre service comes with the following package options: Each of these speeds is symmetrical – in other words, it has the same download and upload speeds.

In order for our network to recognise your device, we will need to find its MAC Address. This is a specific ID code set by the hardware manufacture and can generally be displayed in the network setup or system information screens of your device. If you’ve got a games console and want to connect it […]

1. If you’re using Wi-Fi, make sure it is turned on Before proceeding, ensure that Wi-Fi is enabled on your device. If it is not, make sure you check the following: Some laptops have a physical switch on the sides for the Wi-Fi adapter. Check to see if you have one and that it is […]

1. Make sure Wi-Fi is turned on Before proceeding, ensure that Wi-Fi is enabled on your device. If it is not, make sure you check the following: 2. Connect to the ‘Optify’ wireless network 3. Optify sign in screen Depending on your device, the Optify sign in screen may appear in a window automatically. If […]

Firstly, check that your site or building has Optify. Contact Customer Care if you are not sure. Most of our sites have a Wi-Fi network. Just look for Optify in the list of available wireless networks. Simply click to connect, open your browser and follow the onscreen instructions to sign up for a package. Many of our locations also […]