Support Article Group: Signing Up And Getting Connected

Firstly, check that your site or building has Optify. Contact Customer Care if you are not sure. Most of our sites have a Wi-Fi network. Just look for Optify in the list of available wireless networks. Simply click to connect, open your browser and follow the onscreen instructions to sign up for a package. Many of our locations also […]

Meta Quest 1. Press the on your right Touch or Touch Pro controller. 2. Hover over the clock on the left hand side, select the quick settings message and open it 3. Select settings in the top right-hand corner 4. Select system 5. Scroll down the left menu and select about 6. Your MAC address […]

Google Chromecast: Locating the MAC address during Chromecast setup: From the “Connect to Wi-Fi” screen of the setup process, tap the More menu icon located in the top right corner and then tap “show MAC Address”. Locating the MAC address after Chromecast setup: 1. Open the Google Home app. 2. Tap your Chromecast device. 3. […]

Google Chromebook: To locate the MAC address, please follow these steps: 1. Click the network icon in the lower-right corner of your screen. 2. Select your network status from the menu that appears. 3. In the network menu that appears, click the “i” icon in the lower-right corner. 4. Your device’s MAC address is listed […]

Blackberry Playbook: To locate the MAC address of your Blackberry Playbook, please follow these steps: 1. Tap Settings in the upper-right corner of the Home screen. 2. Select Wi-Fi on the left pane. 3. Toward the lower-left corner, select the Wi-Fi logo with a question mark by it. 4. The Physical Address is displayed on […]

Kindle/ Kindle Touch/ Kindle Paperwhite To locate the MAC address, please follow these steps: 1. Tap the Menu button on the home screen. 2. Select Settings. 3. Tap the Menu button again. 4. Select Device Info. 5. Scroll down to find the Wi-Fi MAC Address. Kindle Fire / Kindle Fire HD / Kindle Fire HDX […]

Nintendo 3DS: 1. From the HOME menu, highlight and select the System Settings Icon. 2. Select “Internet Settings.” 3. Tap “Other Information.” 4. Tap “Confirm MAC Address.” Your system’s MAC Address will be displayed on the screen. Nintendo DS: To locate the MAC Address of your Nintendo DS, you will need a WiFi-enabled game for […]

Sony PlayStation 5 1. Go to Settings 2. Select Network 3. Select View Connection Status 4. Copy MAC address (Wi-Fi) 5. Log in to your My Account and click “Device Management” along the top. 6. Click “Add Device”, write “PlayStation”, and select “Games Console.” 7. Enter the Physical Address and click “Save”. Sony Playstation 4: […]

Xbox Series X/S 1. Go to Settings 2. Select Network Settings 3. Select Advanced Settings 4. Under IP settings: Copy Wireless MAC address. 5. Log in to your My Account and click “Device Management” along the top. 6. Click “Add Device”, write “Xbox”, and select “Games Console.” 7. Enter the Physical Address and click “Save”. […]