Support Article Group: Signing Up And Getting Connected

Windows 10 1. Select Settings 2. Select Network and Internet 3. Click View Hardware and Connection Properties 4. Select Wi-Fi tab on the left side of the window 5. Click The Hardware Properties 6. Copy the Wi-Fi Physical Address. 7. Connect to Parkdean Customer 8. Log in to your My Account and click “Device Management” […]

Samsung Galaxy (Andriod 10 onwards) 1. Go to Settings, then click Network and then Wi-Fi. 2. Connect to Parkdean Customer and then click the cog to the right of the onboarding network name. 3. Click Advanced or View More 4. Tap Mac address type and change it to Use Phone/Device/Tablet MAC 5. Login to your […]

If you are encountering frequent disconnections, it could be due to the Private Wi-Fi address setting being enabled. You can confirm this by checking if there is a caution triangle next to your device name in Device Management. To disable this setting, please refer to the instructions provided in the “Adding a Tablet or Smartphone” […]

If you are encountering frequent disconnections, it could be due to the Private Wi-Fi address setting being enabled. You can confirm this by checking if there is a caution triangle next to your device name in Device Management. To disable this setting, please refer to the instructions provided in the “Adding a Tablet or Smartphone” […]

From iOS/iPad OS 14 (Apple) and Android 10 (Andriod), Randomised MAC/Private Wi-Fi is on by default. When the Randomised MAC/ Private Wi-Fi Address setting is enabled, a unique MAC address is generated for each network connection. To access the Home Network, you must first connect to the Parkdean customer network using your actual MAC address. […]

MAC addresses comprise six pairs of digits, separated by colons, and are typically accessible within device settings. For instance, a MAC address appears as 00:12:34:56:AB:CD. For guidance on locating this identifier across various devices like Apple, Samsung, and Windows, please consult “Finding your MAC address.” Please refer to “Finding your MAC address” to see instructions […]

Smart TV Find the MAC address for your Smart TV or Firestick device in the ‘System’ > ‘Network’ section of your device’s settings. Alternatively, you can search on Google for the device name followed by “Firestick 4K Max locate MAC address” to locate this information. If you are using Smart devices such as Firesticks or […]

To enjoy a seamless Wi-Fi experience, it is advisable to disable the Private Wi-Fi address/Randomised MAC Feature on your device. This feature is turned on by default on newer devices, and it can cause frequent disconnections from the Wi-Fi network due to a random MAC address being assigned to your account. To avoid this, follow […]

To change from Standard free plan on the Park Connect service to a paid Premium Plan on the Park Connect+service you must cancel the Standard free Park Connect plan first. Once cancelled you will see the landing page for all Wi-Fi plans and will be able to select a Premium Plan Park Connect+ plan. 1. […]