Support Article Group: Technical Support
Troubleshooting
I can’t connect to the Parkdean Wi-Fi Network. My device tries to connect and then disconnects.
If your device can see the Parkdean Wi-Fi Network, but each time you try to connect you are unable to, then try resetting the Wi-Fi Access Point (a.k.a router) by switching it off and then back on. It will take 15-20 minutes to fully re-set. You can then try connecting to the Parkdean Wi-Fi Network […]
I cannot see the Parkdean Wi-Fi Networks in my Wi-Fi settings
Please check that your accommodation or holiday home has Wi-Fi installed. You will not see the Parkdean Customer Wi-Fi or Parkdean Wi-Fi network if the Wi-Fi has not been installed. The quickest way to check is to look around the outside of the accommodation unit for a Wi-Fi Antenna (see image below). If there is […]
Where is Wi-Fi available on the Park
Parkdean Customer (sign up network) and Parkdean Wi-Fi is available within your Caravans and throughout all Park Venue Buildings, such as in the the Boathouse restaurant and in the majority of the accommodation units on the Park. The outside areas of the Park are not covered by Wi-Fi. If you are an owner and have […]
Understanding Randomised MAC Addresses and Private Wi-Fi Addresses
From iOS/iPad OS 14 (Apple) and Android 10 (Andriod), Randomised MAC/Private Wi-Fi is on by default. When the Randomised MAC/ Private Wi-Fi Address setting is enabled, a unique MAC address is generated for each network connection. To access the Parkdean Wi-Fi, you must first connect to the Parkdean Wi-Fi using your actual MAC address. Disabling […]
What is a MAC Address?
MAC addresses comprise six pairs of digits, separated by colons, and are typically accessible within device settings. For instance, a MAC address appears as 00:12:34:56:AB:CD. For guidance on locating this identifier across various devices like Apple, Samsung, and Windows, please consult “Finding your MAC address.” Please refer to “Finding your MAC address” to see instructions […]