What to do if your connection is slow
A number of different factors that can contribute to slow wireless Internet speeds such as: Some things to try to improve your speed: Turn your Wi-Fi off/on – the device might re-connect to a different Access Point that is closer to you. Turn off/on your device – sometimes there are problems on you device that are […]
Your Media Hub
Having problems with your MediaHub? Contact Customer Care and they will help.
Your Home Hub
Having problems with your Home Hub? Contact Customer Care and they will help.
The internet speed isn’t very good over Wi-Fi
To get the best speeds, you should always try to use a wired Ethernet connection if one is present. Using the Wi-Fi connection may result in slower speeds. This is because the wireless service is usually shared among all Optify users in a block. Each user has, on average, 2-3 devices connected to the network, and at peak times, […]
My Wi-Fi coverage is poor with a shared connection
You may have interference from other electrical devices in the room such as microwaves, mobile phones and other walls which can affect the coverage from your nearest Wi-Fi access point. Try accessing Wi-Fi from different parts of the room or building and move away from items of potential interference. If you’re still having difficulties having done this, please […]
My Wi-Fi coverage is poor with a router
You may have interference from other electrical devices in the room, such as microwaves and mobile phones, as well as other walls which can affect the coverage. Try accessing Wi-Fi from different parts of the room or property, and move any items that could potentially cause interference, from around your router. If you’re still having difficulties after […]
I’m experiencing slow speeds via my Wi-Fi router
Before contacting us, follow the steps below: If you’re connected via a router, make sure it’s an Optify MediaHub. We can only guarantee the speeds with this type of device because they are specially preconfigured by us. Some third party routers can have problems reaching top speeds due to the way they are configured. We cannot help customers to configure […]
I’m experiencing slow speeds via a wired Ethernet connection
Before contacting us, follow the steps below: If you’re connected via a router, make sure it’s an Optify MediaHub. We can only guarantee the speeds with this type of device because they are specially preconfigured by us. Some third party routers can have problems reaching top speeds due to the way they are configured. We cannot help customers to configure […]
I’m experiencing slow speeds via a shared Wi-Fi connection
Before contacting us, follow the steps below: Using a shared Wi-Fi connection may result in slower speeds. This is because the wireless service is usually shared among all Optify users in a block. Each user has, on average, 2-3 devices connected to the network, and at peak times, this can cause a strain on the available bandwidth. If you […]