How to take a Wi-Fi scan
A Wi-Fi scan helps us see what networks your device can detect and diagnose signal or interference issues. Please follow the steps below for your device. Apple devices (iPhone / iPad) Step 1: Download the app 1- Open the App Store 2 – Download AirPort Utility (by Apple) Step 2: Turn on Wi-Fi scanner (IMPORTANT) This […]
How to run a ping test
A ping test shows us how stable your connection is and any issues you may be experiencing. IMPORTANT: Please let the test run for 30 minutes. If you accidentally stop the test early, start again. The final summary is the key part. Windows devices Step 1: Open the Command Prompt Step 2: Start the ping […]
How to run a speed test
A speed test shows us how fast your device is receiving and sending data on the network. This helps us check whether slow speeds are affecting your connection. You can do this on a phone, tablet, or laptop. Important You only need to run this test once. Please stay as close to your access point […]
I received a message saying I am already logged in
We recommend logging out of the WiFi when you’ve finished your session, usually by visiting logout.vitalwifi.com If you see a message saying you’re already logged in, it may be because: * You’re trying to use a second device, but the venue limits the number of devices you can connect. You’ll need to log out of […]
Redirect error! Connection lost
This is usually because there is a lack of connectivity or limited/saturated bandwidth. Please contact us so we can investigate this and provide guidance.
I am receiving a message that says the connection is not secure
When you first connect to our wireless hotspot, the connection appears unsecure so you can access the login or splash page. Once logged in, the connection is secured, and sites using HTTPS are encrypted as usual.
Can I watch Netflix, BBC iPlayer, and other streaming services?
Due to the physical remoteness of some site locations and limited broadband capacity, it may not always be possible to stream live audio/video/gaming content. Please note we do not restrict these services unless the venue management have requested us to do so but it is often due to geo-location or bandwidth restrictions.
The Login / Splash Page is not Loading
This may be an issue with the settings on your device or the cache within the browser/CNA (Captive network assistant). Upon connecting to the network devices should automatically load the login page automatically allowing you to register or login. Please try connecting to the login page manually as below (Step A) and if this does […]
Internet security and content filtering
We take internet security very seriously, and our portal servers are hosted in secure locations. We only retain the minimum data needed to provide the service. For example, payments are handled via a Stripe-hosted page, so Wifinity does not store personal information such as addresses or bank details. We use a trusted DNS provider, serving […]