I received a message saying I am already logged in
We recommend logging out of the WiFi when you’ve finished your session, usually by visiting logout.vitalwifi.com If you see a message saying you’re already logged in, it may be because: * You’re trying to use a second device, but the venue limits the number of devices you can connect. You’ll need to log out of […]
Redirect error! Connection lost
This is usually because there is a lack of connectivity or limited/saturated bandwidth. Please contact us so we can investigate this and provide guidance.
I am receiving a message that says the connection is not secure
When you first connect to our wireless hotspot, the connection appears unsecure so you can access the login or splash page. Once logged in, the connection is secured, and sites using HTTPS are encrypted as usual.
Can I watch Netflix, BBC iPlayer, and other streaming services?
Due to the physical remoteness of some site locations and limited broadband capacity, it may not always be possible to stream live audio/video/gaming content. Please note we do not restrict these services unless the venue management have requested us to do so but it is often due to geo-location or bandwidth restrictions.
The Login / Splash Page is not Loading
This may be an issue with the settings on your device or the cache within the browser/CNA (Captive network assistant). Upon connecting to the network devices should automatically load the login page automatically allowing you to register or login. Please try connecting to the login page manually as below (Step A) and if this does […]
Internet security and content filtering
We take internet security very seriously, and our portal servers are hosted in secure locations. We only retain the minimum data needed to provide the service. For example, payments are handled via a Stripe-hosted page, so Wifinity does not store personal information such as addresses or bank details. We use a trusted DNS provider, serving […]
Android and Apple Devices Sometimes Can’t Connect
Some Apple and Android devices have a setting called ‘Private Wi-Fi Address’. This feature is switched ‘on’ with iOS 18. You can read an article about that operating system here. It’s designed to prevent some public WiFi networks that you haven’t signed up to from recognising your phone. Unfortunately, it also makes it harder for you […]
Device-to-device Communication
Unfortunately, because we are a public service, we can not currently provide access to devices that require device-to-device communication. This sort of connectivity does not use the internet, but instead piggybacks upon our wireless routers to connect the devices to each other. We only supply internet access and cannot allow devices to communicate with each […]
No Network Visible
If you are not able to see the network in your list of available Wi-Fi networks, please reset your device and check other devices. If all of your devices are unable to see the network, please contact our Customer Service Team (open 8:00am – 11:00pm) so we can gather some more information and the Technical […]