I cannot see the PDR Customer Network in my Wi-Fi settings
Please check that your accommodation or holiday home has Wi-Fi installed. You will not see the PDR Customer Wi-Fi network if the Wi-Fi has not been installed. The quickest way to check is to look around the outside of the accommodation unit for a Wi-Fi Antenna (see image below). If there is a Wi-Fi Antenna […]
Where is Wi-Fi available on the Park
The customer Wi-Fi (The PDR Customer network) is available in the venue building, the Boathouse restaurant and in the majority of the accommodation units on the Park. The outside areas of the Park are not covered by Wi-Fi. The PDR Home Wi-Fi Network is only available from within the accommodation units. If you are an […]
Refunds and cancelling a subscription
1. Refunds You must contact the Park Connect Customer Service Team for all refund related enquiries. Only the person named on the account (account holder) can request a refund. Get In Touch 2. Cancelling a subscription on the Standard Park Connect (free) Wi-Fi service N.B. Once cancelled you will see the page for all Wi-Fi […]
Forgotten your Username and Password?
1. You will need to contact the Customer Service Team if you have forgotten the username for your online Wi-Fi account. Get in touch Do not create a new account or a second account as a workaround to forgetting your username. This is because your devices may still be linked to the first account that […]
Other Devices
Meta Quest 1. Press the on your right Touch or Touch Pro controller. 2. Hover over the clock on the left hand side, select the quick settings message and open it 3. Select settings in the top right-hand corner 4. Select system 5. Scroll down the left menu and select about 6. Your MAC address […]
Chromecast, Alexa & Sonos
Google Chromecast: Locating the MAC address during Chromecast setup: From the “Connect to Wi-Fi” screen of the setup process, tap the More menu icon located in the top right corner and then tap “show MAC Address”. Locating the MAC address after Chromecast setup: 1. Open the Google Home app. 2. Tap your Chromecast device. 3. […]
Google Devices
Google Chromebook: To locate the MAC address, please follow these steps: 1. Click the network icon in the lower-right corner of your screen. 2. Select your network status from the menu that appears. 3. In the network menu that appears, click the “i” icon in the lower-right corner. 4. Your device’s MAC address is listed […]
Blackberry Devices
Blackberry Playbook: To locate the MAC address of your Blackberry Playbook, please follow these steps: 1. Tap Settings in the upper-right corner of the Home screen. 2. Select Wi-Fi on the left pane. 3. Toward the lower-left corner, select the Wi-Fi logo with a question mark by it. 4. The Physical Address is displayed on […]
Kindle Devices
Kindle/ Kindle Touch/ Kindle Paperwhite To locate the MAC address, please follow these steps: 1. Tap the Menu button on the home screen. 2. Select Settings. 3. Tap the Menu button again. 4. Select Device Info. 5. Scroll down to find the Wi-Fi MAC Address. Kindle Fire / Kindle Fire HD / Kindle Fire HDX […]