I cannot see the Parkdean Wi-Fi Networks in my Wi-Fi settings
Please check that your accommodation or holiday home has Wi-Fi installed. You will not see the Parkdean Customer Wi-Fi or Parkdean Wi-Fi network if the Wi-Fi has not been installed. The quickest way to check is to look around the outside of the accommodation unit for a Wi-Fi Antenna (see image below). If there is […]
Where is Wi-Fi available on the Park
Parkdean Customer (sign up network) and Parkdean Wi-Fi is available within your Caravans and throughout all Park Venue Buildings, such as in the the Boathouse restaurant and in the majority of the accommodation units on the Park. The outside areas of the Park are not covered by Wi-Fi. If you are an owner and have […]
Refunds and cancelling a subscription
1. Refunds You must contact the Park Connect Customer Service Team for all refund related enquiries. Only the person named on the account (account holder) can request a refund. Get In Touch 2. Cancelling a subscription on the Standard Park Connect (free) Wi-Fi service N.B. Once cancelled you will see the page for all Wi-Fi […]
Forgotten your Username and Password?
1. You will need to contact the Customer Service Team if you have forgotten the username for your online Wi-Fi account. Get in touch Do not create a new account or a second account as a workaround to forgetting your username. This is because your devices may still be linked to the first account that […]
Understanding Randomised MAC Addresses and Private Wi-Fi Addresses
From iOS/iPad OS 14 (Apple) and Android 10 (Andriod), Randomised MAC/Private Wi-Fi is on by default. When the Randomised MAC/ Private Wi-Fi Address setting is enabled, a unique MAC address is generated for each network connection. To access the Parkdean Wi-Fi, you must first connect to the Parkdean Wi-Fi using your actual MAC address. Disabling […]
What is a MAC Address?
MAC addresses comprise six pairs of digits, separated by colons, and are typically accessible within device settings. For instance, a MAC address appears as 00:12:34:56:AB:CD. For guidance on locating this identifier across various devices like Apple, Samsung, and Windows, please consult “Finding your MAC address.” Please refer to “Finding your MAC address” to see instructions […]
Changing from a Standard free plan (Park Connect) to a paid Premium plan (Park Connect+)
To change from Standard free plan on the Park Connect service to a paid Premium Plan on the Park Connect+ service you must cancel the Standard free Park Connect plan first. Once cancelled you will see the landing page for all Wi-Fi plans and will be able to select a Premium Plan Park Connect+ plan. […]
Removing devices from your Wi-Fi account
To remove a device, log into your Wi-Fi account and select the Device tab from the account dashboard. Click View devices and select Remove. There will be a remove button under each device. Use this to remove and disassociate the device from your Wi-Fi account. N.B. You can have up to 3 devices connected on […]
Getting connected to Wi-Fi
1. Go to the Settings on your device for Wi-Fi Connections. 2. Select Parkdean Customer from the Wi-Fi options list. 3. Click Parkdean Customer to select the Parkdean Customer Wi-Fi network. 4. Once connected you will be prompted to Sign in to a Wi-Fi network Parkdean Customer. Click Sign in to a Wi-Fi network take […]